Care Management Program Supervisor
About The Position
The Care Management Program Supervisor is responsible for coordinating and overseeing the NWRC Care Management Programs. They provide direct supervision, coaching, leadership, and training to staff, while emphasizing clients’ preferred choices. The supervisor promotes collaboration among NWRC team members, as well as maintaining relationships with community partners and key personnel at the Home and Community Living Administration. A culture of caring, knowledge sharing, and empowerment is fostered to encourage staff independence. The supervisor assists their team by evaluating suitable in-home long-term care programs that align with the clients' preferred living arrangements and desired services. Supervisors are also tasked with actively engaging in their own education regarding various programs, databases, and payment systems to ensure they possess sufficient knowledge to support staff, to deliver individual, team, and regional team trainings, to develop internal policies and procedures, and edit them as necessary. The supervisor frequently collaborates with other members of the case management leadership team to resolve departmental issues, identify necessary staff training, and workforce planning.
Requirements
- Master’s degree in behavioral and health services (this includes social work, clinical psychology, sociology, guidance counseling, gerontology, nursing) and two years of paid on-the-job social services experience; OR
- Bachelor’s degree in behavioral or health services or a related field AND four years of paid on-the-job social service experience or two years supervisory experience.
- An equivalent combination of education and experience which provides the skills, knowledge, and abilities to perform the work.
- Demonstrated ability to assess client health status, develop appropriate care plans, assess skill and suitability of personal care aides, and provide clinical consultation to care management staff
- Knowledge of responsibilities and resources of federal, state and local agencies responsible for administering disability, behavioral health and aging services.
- Ability to communicate effectively in both oral and written format.
- Ability to work independently, with a minimum of supervision.
- Ability to supervise, direct, motivate and train others.
- Ability to plan, organize, prioritize and coordinate work assignments and/or projects.
- Ability to work as part of a team and provide leadership and structure as appropriate.
- Ability to establish and maintain effective working relationships with co-workers, providers and the general public using courtesy, tact and good judgment.
- Ability to work with efficiency under frequent pressure of deadlines while maintaining a professional demeanor and to formulate solutions to problems in a timely manner.
- Sensitivity to the needs and values that are present in working with diverse groups of people.
- Knowledge of computer systems and software programs.
- Must have a valid Washington State driver's license, a vehicle available for work-related travel, and appropriate liability insurance.
Nice To Haves
- Experience working with community-based programs for seniors and people with disabilities preferred.
- Skill and/or fluency in speaking other languages is desired.
Responsibilities
- Coordinating and overseeing the NWRC Care Management Programs
- Provide direct supervision, coaching, leadership, and training to staff, while emphasizing clients’ preferred choices
- Promotes collaboration among NWRC team members, as well as maintaining relationships with community partners and key personnel at the Home and Community Living Administration
- Foster a culture of caring, knowledge sharing, and empowerment to encourage staff independence
- Assist team by evaluating suitable in-home long-term care programs that align with the clients' preferred living arrangements and desired services
- Actively engaging in their own education regarding various programs, databases, and payment systems to ensure they possess sufficient knowledge to support staff
- Deliver individual, team, and regional team trainings
- Develop internal policies and procedures, and edit them as necessary
- Collaborate with other members of the case management leadership team to resolve departmental issues, identify necessary staff training, and workforce planning
Benefits
- 100% Employer paid medical for individual employee plans and up to 95% paid medical for dependent coverage plans, with multiple plan options
- 100% Employer paid Dental and Vision for the employee and eligible dependents with multiple plan options
- Washington State Public Employees Retirement System (PERS 2 or PERS 3)
- 100% Employer paid Employee Assistance Program (EAP) for employee & dependents
- Life and Long-term Disability insurance, including voluntary buy-up options
- Vacation Leave, accrued at 8hrs/month & increasing with longevity
- Sick Leave, accrued at 8hrs/month
- 13 Paid Holidays Annually
- 3 Paid Wellness Days Annually
- Voluntary Flex Spending Plans for health and/or child/elder care
- Voluntary Deferred Compensation Program
- Hybrid working environment and alternative work schedules
- Note: NWRC meets the Public Service Loan Forgiveness (PSLF) definition of a public service organization.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
11-50 employees
