Care Management Program Supervisor

Northwest Regional Council•Bellingham, WA

2d•Hybrid

About The Position

Northwest Regional Council (NWRC) is a multi-service agency that covers the Washington counties of Island, San Juan, Skagit and Whatcom, with offices in Bellingham and Mount Vernon, Washington. NWRC’s slogan: “Human services with you at the center” encapsulates its focus on creating new solutions to navigate the challenges of aging and disability, proactive paths to behavioral health and recovery, and new partnerships between healthcare and social services. Due to an upcoming retirement, we are seeking a Care Management Program Supervisor to oversee our Case Management team in the Bellingham office. NWRC’s values are centered on the concepts of respect, inclusiveness, and striving to foster a healthy work environment for all employees. With these values in mind, we will do our part to support and further diversity, equity, and inclusion not only in our workplace, but in our communities. Toward this goal, we invite candidates from all backgrounds and perspectives to apply and help shape the future of NWRC. Long-term care case management provides older adults and adults with disabilities access to community-based long-term care services. Case managers assess their client’s health and care needs and authorize payment for services to help people maximize their health and well-being and maintain independence at home. The Care Management Program Supervisor is responsible for coordinating and overseeing the NWRC Care Management Programs. They provide direct supervision, coaching, leadership, and training to staff, while emphasizing clients’ preferred choices. The supervisor promotes collaboration among NWRC team members, as well as maintaining relationships with community partners and key personnel at the Home and Community Living Administration. A culture of caring, knowledge sharing, and empowerment is fostered to encourage staff independence. The supervisor assists their team by evaluating suitable in-home long-term care programs that align with the clients' preferred living arrangements and desired services. Supervisors are also tasked with actively engaging in their own education regarding various programs, databases, and payment systems to ensure they possess sufficient knowledge to support staff, to deliver individual, team, and regional team trainings, to develop internal policies and procedures, and edit them as necessary. The supervisor frequently collaborates with other members of the case management leadership team to resolve departmental issues, identify necessary staff training, and workforce planning.

Requirements

Master’s degree in behavioral and health services (this includes social work, clinical psychology, sociology, guidance counseling, gerontology, nursing) and two years of paid on-the-job social services experience; OR Bachelor’s degree in behavioral or health services or a related field AND four years of paid on-the-job social service experience or t wo years supervisory experience.
An equivalent combination of education and experience which provides the skills, knowledge, and abilities to perform the work.
Demonstrated ability to assess client health status, develop appropriate care plans, assess skill and suitability of personal care aides, and provide clinical consultation to care management staff
Knowledge of responsibilities and resources of federal, state and local agencies responsible for administering disability, behavioral health and aging services.
Ability to communicate effectively in both oral and written format.
Ability to work independently, with a minimum of supervision.
Ability to supervise, direct, motivate and train others.
Ability to plan, organize, prioritize and coordinate work assignments and/or projects.
Ability to work as part of a team and provide leadership and structure as appropriate.
Ability to establish and maintain effective working relationships with co-workers, providers and the general public using courtesy, tact and good judgment.
Ability to work with efficiency under frequent pressure of deadlines while maintaining a professional demeanor and to formulate solutions to problems in a timely manner.
Sensitivity to the needs and values that are present in working with diverse groups of people.
Knowledge of computer systems and software programs.
Must have a valid Washington State driver's license, a vehicle available for work-related travel, and appropriate liability insurance.

Nice To Haves

Experience working with community-based programs for seniors and people with disabilities preferred.
Skill and/or fluency in speaking other languages is desired.

Responsibilities

Coordinating and overseeing the NWRC Care Management Programs
Provide direct supervision, coaching, leadership, and training to staff, while emphasizing clients’ preferred choices
Promotes collaboration among NWRC team members, as well as maintaining relationships with community partners and key personnel at the Home and Community Living Administration
Foster a culture of caring, knowledge sharing, and empowerment to encourage staff independence
Assist team by evaluating suitable in-home long-term care programs that align with the clients' preferred living arrangements and desired services
Actively engage in their own education regarding various programs, databases, and payment systems to ensure they possess sufficient knowledge to support staff
Deliver individual, team, and regional team trainings
Develop internal policies and procedures, and edit them as necessary
Collaborate with other members of the case management leadership team to resolve departmental issues, identify necessary staff training, and workforce planning

Benefits

100% Employer paid medical for individual employee plans and up to 95% paid medical for dependent coverage plans, with multiple plan options
100% Employer paid Dental and Vision for the employee and eligible dependents with multiple plan options
Washington State Public Employees Retirement System (PERS 2 or PERS 3)
100% Employer paid Employee Assistance Program (EAP) for employee & dependents
Life and Long-term Disability insurance, including voluntary buy-up options
Vacation Leave, accrued at 8hrs/month & increasing with longevity
Sick Leave, accrued at 8hrs/month
13 Paid Holidays Annually
3 Paid Wellness Days Annually
Voluntary Flex Spending Plans for health and/or child/elder care
Voluntary Deferred Compensation Program
Hybrid working environment and alternative work schedules
NWRC meets the Public Service Loan Forgiveness (PSLF) definition of a public service organization.