About The Position
We are seeking a proven Program Management Supervisor who will serve as the primary point of contact for complex Healthcare customers that use one or more of the UPS portfolio offerings. The individual will support performance reliability and execution, promote customer retention and growth, and foster a differentiated customer experience with UPS.
Requirements
- Effective written and verbal communication skills
- Demonstrated ability to collaboratively work with customer service, operational, technical, quality, financial and other functional teams
- Proficient in Microsoft Office applications
- Ability to analyze data and translate insight into recommendations
- Bachelor’s degree or 5+ years of equivalent experience
- Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Nice To Haves
- Healthcare Logistics Distribution experience preferred
Responsibilities
- Conduct short- and medium-term project management
- Provide client advocacy and critical issue resolution
- Support compliance collaboration, risk mitigation, process improvement, and other value-added service
- Oversee standard operating procedures (SOPs), manage statements of work (SOWs), and support other operational and technical engagements
- Coordinate and deliver regular reporting
- Drive quantified value for our customers
- Facilitate internal and external meetings
- Understand UPS Healthcare offerings, products and services
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
