Program Management Senior Advisor - Cigna Healthcare - Remote

Cigna Healthcare•Bloomfield, CT

1d•$116,100 - $193,500•Remote

About The Position

The Program Management Senior Advisor (Band 4, Individual Contributor) is a senior operational leader responsible for ensuring the accurate, compliant, and high-quality execution of regulatory driven alignment across reimbursement rules, prior authorization, and medical policy implementation. This role translates complex regulatory, legal, and policy requirements into disciplined execution, bringing structure to ambiguity and driving coordinated delivery across highly matrixed, cross functional teams. As the Business Implementation Lead (BIL) of the Payment Policy and Coding team (PPC) you will act as the point person within the PPC business segment responsible for managing and coordinating the implementation process to ensure compliance of coverage, reimbursement, administrative, and code editing policy. This position is responsible for driving awareness, assessment and implementation of new federal and state laws, which includes reviewing impacts of new and revised compliance instructions and mandates and how it translates to policy implementation. The BIL will work cross functionally with affordability implementation partners and within the PPC along with other BILs as necessary and maintain a close partnership with Regulatory and Compliance teams. Additional principal functions of this role include: Providing compliance awareness and project management support for the Payment Integrity organization. Developing quarterly compliance reports for the leadership team. List management and process improvement of biomarker coding Affordability Project Compliance support – 50 state compliance review to evaluate project impacts and compliance risk tied to editing Preventive Workgroup and Committee compliance alignment and consultation support Partner with various clinical leads as necessary to address policy related compliance matters Partner with the enterprise Legal/ Compliance organization as needed for PPC compliance matters. This role requires a great level of autonomy, independent critical thinking and flexibility to drive creative approaches and solutions to root cause analysis and problem solving, employing a wide range of methods, tools, and techniques to achieve optimal cross functional efficiencies and the strategic objectives of the PPC. Responsibilities include leading and delivering on cross operational initiatives, clinical governance analysis and operational work stream(s) support. This position will drive development and maintenance of compliance implementation action plans, outcomes and tracking/reporting with the ability to monitor progress against goals, timely escalation of barriers to success along with identification of potential solutions.

Requirements

Experience implementing regulatory mandates and supporting audits, inquiries, disputes, policies, procedures, references, or training in regulated settings is required.
Skilled in leading cross-functional initiatives across Legal, Compliance, Product, Policy, Operations, IT, and other matrixed teams.
Demonstrated ability to work independently, prioritize effectively, and drive high-quality, sustainable results in ambiguous or changing environments.
Strong business acumen with the ability to quickly understand new business areas, assess impacts, and translate requirements into actionable plans.
Proactive, team-oriented collaborator with the ability to build credibility, foster alignment, value diverse perspectives, and gain support across organizational levels.
Excellent written and verbal communication skills, including the ability to produce executive-level and regulator-facing materials.

Nice To Haves

Bachelor’s degree or higher strongly preferred.
7+ years of program or product management experience working within a complex, regulated environment, with a focus on compliance and regulatory implementation highly preferred.
Strong knowledge of health plan operations, regulatory processes, and compliance requirements highly preferred.
Cigna experience preferred.
Compliance certification preferred, such as CHC, CPCO, CHPC, or CCEP.
Proficiency with compliance facilitation and business tools, including iComply, OpenPages, Q&A Fast Map, Law Exchange, Microsoft Office, Tableau, and Wrike.

Responsibilities

Review weekly Regulatory Instructions (RIs), assess applicability and impact across Payment Integrity (PI) and Payment Policy and Coding (PPC), and identify questions, risks, or implementation considerations for discussion with Regulatory and Compliance partners.
Participate in weekly Law Forum and Implementation Forum discussions; engage the State Regulatory Manager, Compliance Manager, New Law Implementation Lead, and other partners to support timely interpretation, planning, and execution of regulatory requirements.
Lead coordination of cross-functional implementation activities by identifying appropriate SMEs, aligning impacted teams, and partnering with other BILs when new laws create cross-business dependencies or sequencing considerations.
Develop, manage, and track implementation action plans, deliverables, timelines, controls, and evidence of compliance, including documentation in OpenPages where RI records are maintained.
Identify barriers to implementation, evaluate alternative solutions, escalate risks or issues as appropriate, and provide ongoing communication to ensure obstacles are addressed and required support is in place.
Coordinate compliance-related requirements and deliverables across applicable implementation vehicles, including ClaimsXten, Prepay, Precertification, Pricing, benefit classing, claim engine logic, and related operational processes.
Maintain information and list management functions for biomarker-related activities and support ongoing compliance alignment for related coding and policy work.
Build and maintain effective working relationships across Payment Integrity, Payment Policy and Coding, Legal, Compliance, Product, Operations, IT, and other internal customer groups to support aligned and sustainable implementation outcomes.