Program Management Office Manager
HPā¢All Cities, CA
ā¢Onsite
About The Position
This role is responsible for managing a team of Account Delivery Managers, driving strategic customer relationships, and overseeing talent management. The role nurtures senior-level relationships, manages the FPR process, and communicates strategic requirements to senior management. The role also fosters an environment of growth, high performance, and process improvement. The role ensures delivery of all high value and in-scope contracted services across all involved service delivery towers.
Requirements
- Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in ITIL/ITSM, business, customer support, or a related field.
- Customer Centricity
- Prioritization
- Resilience
- Team Management
- Strategic Thinking
Nice To Haves
- ITIL/ITSM
- business
- customer support
- related field
Responsibilities
- Manages a team of Account Delivery Managers, forecasting resource needs and aligning them with business requirements for optimized performance.
- Drives strategic customer strategy development, contributes to growth plans, and leverages knowledge management for performance enhancement.
- Nurtures senior management or executive-level relationships with the customer, ensuring exceptional satisfaction.
- Manages the FPR process, supports execution, and escalates major issues with recommendations to higher management.
- Recruits and develops top talent, fostering a culture of excellence, cost efficiency, and trusted customer relationships.
- Identifies and effectively communicates strategic business requirements to senior management for informed decision-making.
- Interacts frequently with senior management to communicate project status and escalate issues, as necessary.
- Cultivates an environment promoting individual growth, high performance, and a rewarding workplace.
- Acts as subject matter expert, identifies opportunities for process improvement and policy development and recommends changes in alignment with business tactics and strategy.
- Performs talent management responsibilities including recruitment, performance management, coaching and career development.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Manager
