Program Management Manager- Technology Portfolio Operations & GenAI Strategy

PNC Bank•Pittsburgh, PA

2d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Program Management Manager within PNC's Technology organization, you will be based in Pittsburgh, PA, Cleveland, OH or Dallas, TX. The TPMO Operations team is seeking a Technology Portfolio Operations & GenAI Strategy Lead to strengthen demand intake, capacity planning, workforce management, metrics/reporting, and AI-enabled portfolio operations. This role will improve demand-to-capacity alignment, utilization transparency, executive reporting, and operational decision-making while leading the TPMO GenAI Hub to accelerate automation, decision intelligence, AI-assisted reporting, and PM productivity. The ideal candidate combines portfolio operations discipline, workforce planning expertise, executive presence, practical GenAI fluency, and the ability to deliver governed, measurable outcomes across a global delivery model.

Requirements

Experience in Business Operations, Portfolio Operations, PMO/TPMO Operations, workforce management, transformation, automation, data-driven operations, or related leadership roles.
Proven experience leading demand intake, prioritization, capacity planning, workforce management, governance cadences, KPI reporting, and executive decision support.
Strong understanding of PMO/TPMO workflows.
Experience translating operational pain points into scalable solutions.
Practical familiarity with GenAI and automation.
Advanced analytical, reporting, stakeholder management, communication, and change leadership skills.
Strong governance mindset.
Experience launching or leading AI, automation, PMO innovation, or digital transformation.
Familiarity with Microsoft Copilot, Power Platform, and enterprise reporting architectures.
Experience with responsible AI governance and data quality controls.
Experience designing capacity planning routines and executive reporting.
Familiarity with tools like Jira, ServiceNow, Power BI, etc.
Bachelors degree
At least 5 years of prior management experience is typically required.
Industry experience is typically 8+ years.

Nice To Haves

Relevant certification preferred.
Higher level education such as a Masters degree, PhD, or certifications is desirable.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

Establish and lead the TPMO GenAI Hub charter, roadmap, operating model, governance cadence, intake process, and success measures.
Prioritize GenAI, automation, and data product use cases that reduce administrative effort and improve reporting, knowledge search, risk insights, operational metrics, and executive summaries.
Lead reusable AI and automation solutions, including Copilot Studio agents, RAG-enabled knowledge search, Power Automate workflows, Power Apps intake, AI-assisted reporting, and dashboard automation.
Partner with Technology, Data & Automation, enterprise GenAI teams, GCC resources, and TPMO leaders to move use cases from concept to production adoption.
Establish responsible AI practices, including source traceability, human review, quality controls, issue management, documentation, and support ownership.
Build AI fluency across the PM community through enablement, playbooks, office hours, showcases, communities of practice, and adoption tracking.
Own demand intake, work classification, prioritization standards, and data hygiene to enable accurate planning and decision-making.
Build and maintain role-based capacity models, utilization views, staffing scenarios, and rolling workforce plans.
Translate demand signals into baseline, commit, and stretch resourcing scenarios with clear tradeoffs, constraints, and business impacts.
Run workforce governance cadences to manage allocation, resolve capacity conflicts, reduce aging work, and improve delivery predictability.
Define and govern demand, capacity, utilization, throughput, workforce, and service performance KPIs with clear data definitions and reporting routines.
Deliver executive dashboards and operational readouts that provide a single source of truth for prioritization, staffing, and resourcing decisions.
Manages and leads program managers to ensure success in the execution of organizational programs in support of corporate strategy.
Manages and assesses the general and detailed planning stages of organizational programs; participates in the development of strategies to ensure projects achieve overall program goals.
Oversight and reporting for the overall program budget while working to ensure success of the program.
Monitors and evaluates the implementation and effectiveness of the programs and recommends enhancements based on results.
Coaches and develops program managers.
Retains and grows relationships with service partner leadership to ensure seamless delivery and a consistent experience across multiple distribution channels.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service