Director, Technology Portfolio Management

Genesys•Raleigh, NC

3d•$152,300 - $267,700•Hybrid

About The Position

The IT Enterprise PMO plays a critical role in shaping how technology investments are prioritized, governed, and delivered across the organization. As Director, Technology Portfolio Management, you will lead the enterprise portfolio management framework, ensuring technology investments align to strategic priorities, deliver measurable business value, and support long-term growth. At Genesys, we're transforming the customer experience landscape with empathy, AI innovation, and global impact. This role serves as a strategic advisor to technology and business leaders, providing visibility into investment performance, portfolio health, resource capacity, risks, and value realization. You will influence enterprise planning, investment decisions, and governance processes that enable effective prioritization and decision-making across a complex global technology environment. Beyond governance, you will help modernize how portfolio management operates by leveraging AI-enabled insights, advanced planning capabilities, and continuous improvement practices. Joining Genesys means becoming part of a global team that's redefining how companies engage with their customers while offering meaningful opportunities for leadership growth and enterprise-wide impact.

Requirements

10+ years of experience in program, project, or portfolio management, including at least 7 years in leadership roles
Demonstrated experience leading enterprise portfolio management, strategic planning, or PMO functions within large-scale global organizations
Experience managing enterprise-scale technology portfolios across multiple business functions
Experience managing complex technology investment portfolios and balancing competing strategic priorities
Deep expertise in portfolio management, project governance, and PMO best practices
Proven ability to influence executive decision-making and drive alignment among VP, SVP, and executive stakeholders without direct authority
Experience advising executive leadership teams on technology investment decisions, portfolio trade-offs, prioritization, and value realization strategies
Demonstrated success leading high-performing teams through organizational complexity and change
Demonstrated success building governance models, operating mechanisms, and performance frameworks that improve organizational effectiveness
Strong executive communication, presentation, and stakeholder management skills
Experience leveraging data, metrics, and reporting to drive strategic decision-making
Demonstrated process improvement expertise, including identifying opportunities, implementing scalable solutions, and driving operational excellence
Bachelor's degree in Business, Information Technology, Engineering, or a related field

Nice To Haves

MBA or other advanced business degree
Project Management certification such as PMP or PRINCE2
Experience supporting technology strategy, annual planning, and investment governance processes at the executive level
Experience partnering with CIO, CTO, CFO, and business leadership teams on enterprise prioritization and investment decisions
Experience with cloud technologies, digital transformation programs, and Agile delivery methodologies
Experience implementing AI-enabled workflow orchestration, portfolio management platforms, advanced reporting solutions, or AI-driven portfolio analytics at scale
Experience supporting mergers, acquisitions, organizational transformation, or large-scale enterprise change initiatives
Experience partnering with Go-to-Market, Finance, and other Corporate Functions, supporting cross-functional initiatives spanning product, sales, marketing, customer success, finance, people operations, legal, and business operations

Responsibilities

Lead the enterprise technology investment portfolio, driving prioritization, governance, and resource allocation decisions that align technology investments with strategic business objectives and long-term enterprise outcomes
Oversee demand intake, project evaluation, prioritization, and portfolio governance processes
Lead executive portfolio governance forums, delivering strategic insights, investment recommendations, and predictive analysis that inform enterprise decision-making
Establish enterprise-wide value realization frameworks and investment performance metrics, ensuring technology investments deliver measurable business outcomes and strategic returns
Influence enterprise planning, investment governance, and portfolio prioritization decisions by providing actionable insights, recommendations, and scenario-based analysis to executive stakeholders
Partner with senior business and technology leaders to manage cross-functional dependencies, risks, and resource allocation
Establish and maintain portfolio management frameworks, methodologies, and governance standards
Lead implementation and adoption of portfolio management platforms, ensuring data quality and reporting accuracy
Provide leadership, direction, and operational support across the IT Enterprise PMO to strengthen delivery excellence and organizational effectiveness
Partner closely with the IT EPMO Program and Project Delivery team to ensure alignment between portfolio strategy, governance, prioritization, and successful execution of approved initiatives
Support planning, agenda development, analysis, and content preparation for quarterly CIO Operations reviews and executive portfolio discussions
Drive continuous process improvement initiatives across portfolio management, governance, reporting, and delivery practices
Develop and mentor a high-performing portfolio management team while fostering a culture of accountability and continuous improvement
Drive the adoption of AI-enabled tools and workflow orchestration capabilities to improve decision-making, operational efficiency, and portfolio visibility