Program Manager Director

TSS, Inc.•Round Rock, TX

33d•Onsite

About The Position

Total Site Solutions (TSS), Georgetown, TX. is currently in search of a highly motivated and dynamic individual to take on the role of Program Management Director. The chosen candidate will be tasked with overseeing and implementing strategic programs aimed at enhancing our customer relationships, driving innovation, and ensuring the successful delivery of customer orders and projects within our systems integration facility. This position will be responsible for identifying customer integration requirements and planning the work and effort needed to integrate hardware and software solutions. Effective communication skills and a proven track record in program management are essential for success in this dynamic role. Furthermore, the candidate will lead a team of program and project managers to oversee the management of customer orders and projects, ensuring the successful implementation of customer solutions such as 2nd Tough integrations, and Configuration Services. This role presents an exciting opportunity to significantly impact our organization's efficiency while ensuring unparalleled customer satisfaction. If you possess the requisite skills and experience to take on this challenge and make a meaningful impact, we invite you to apply to join our team. This position will report directly to the Chief Operating Officer of TSS, Inc. About TSS TSS designs, deploys, equips, and manages data centers and other technology environments for enterprise companies, colocation providers, and technology company partners. With the increasing proliferation of data, IT environments must become highly responsive engines that adapt to market changes and technology evolution. We encourage initiative, creativity, and innovation, and there is plenty of room to grow with TSS as we expand our team and service offerings. We deliver an unmatched set of integration capabilities across the data center lifecycle, reducing risk, complexity, and cost for our customers. Whether it's a single rack, a modest server room, a multi-million-dollar purpose-built data center, or a high-density modular computing environment, we help our customers design, build, operate, maintain, relocate, refresh, and take back their end-user/client and enterprise systems including the mission-critical facilities they are housed in.

Requirements

Technical expertise
Leadership
Strategic planning
Problem-solving
Supply chain management
Quality management
Cross-functional collaboration
Risk management
Change management
Data analysis
Customer focus
Bachelor's degree in engineering, business administration, or a related field; advanced degree preferred.
Proven experience in program management within a manufacturing environment, with a track record of successfully delivering complex projects on time and within budget.
Strong leadership and team management skills, with the ability to inspire and motivate teams to achieve high levels of performance.
Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
Solid understanding of manufacturing processes, technologies, and industry trends.
Proficiency in project management tools and methodologies.
Certification in project management (e.g., PMP, PRINCE2) is desirable.

Responsibilities

Develop and implement strategic plans for program management aligned with the manufacturing objectives.
Define program goals, scope, and deliverables in collaboration with senior leadership and stakeholders.
Lead a team of program managers to drive project execution and ensure adherence to timelines, budgets, and quality standards.
Provide guidance and support to program managers, fostering a culture of accountability, collaboration, and continuous improvement.
Establish and maintain strong relationships with key stakeholders across departments, including manufacturing, engineering, supply chain, and quality assurance.
Communicate effectively with stakeholders to understand their requirements, address concerns, and provide regular updates on program status and progress.
Identify potential risks and issues that may impact program delivery and develop mitigation strategies to minimize their impact.
Monitor and assess program risks throughout the project lifecycle, taking proactive measures to mitigate and resolve issues as they arise.
Define KPIs and performance metrics to evaluate program performance and ensure alignment with organizational objectives.
Conduct regular performance reviews and assessments to identify areas for improvement and implement corrective actions as necessary.
Drive continuous improvement initiatives within the program management function, implementing best practices, tools, and methodologies to optimize efficiency and effectiveness.
Foster a culture of innovation and creativity, encouraging team members to explore new ideas and approaches to enhance program delivery.
Technical knowledge specific to manufacturing processes, including materials, equipment, and production methods, is crucial.
Ability to make informed decisions and address technical challenges effectively with organization-wide impact.
Expert proficiency in project management methodologies such as Agile, Lean, or Six Sigma is essential for planning, executing, and monitoring manufacturing projects. This includes skills in project scheduling, resource allocation, risk management, and budgeting.

Benefits

TSS offers a competitive salary, bonuses, and a rich medical benefits program, including health, dental, vision, life insurance, 401K match, and short/long-term disability, all of which will help you thrive both personally and professionally.

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