Director, Program Manager – Distribution

Ascap•New York, NY

5d•$150,000 - $170,000•Onsite

About The Position

About ASCAP The American Society of Composers, Authors and Publishers (ASCAP) is a membership association of more than one million songwriters, composers and music publishers, and represents some of the world’s most talented music creators. Founded and governed by songwriters, composers and publishers, it is the only performing rights organization in the U.S. that operates on a not-for-profit basis. ASCAP licenses a repertory of over 20 million musical works to hundreds of thousands of businesses that use music, including streaming services, cable television, radio and satellite radio and brick and mortar businesses such as retail stores, hotels, clubs, restaurants and bars. ASCAP collects the licensing fees; identifies, matches and processes trillions of performances every year; and returns nearly 90 cents of every dollar back to its members as royalties. The ASCAP blanket license offers an efficient solution for businesses to legally perform ASCAP music while respecting the right of songwriters and composers to be paid fairly. ASCAP puts music creators first, advocating for their rights and the value of music on Capitol Hill, driving innovation that moves the industry forward, building community and providing the resources and support that creators need to succeed in their careers. Learn more and stay in touch at www.ascap.com , on X and Instagram @ASCAP and on Facebook . ### Overview of Role: The Director, Program Manager – Distribution, under the supervision of the SVP, Distribution Innovation, supports cross-departmental oversight for the ASCAP royalty distribution cycle and helps ensure continuous operational alignment, risk management and process optimization throughout the cycle. This is an office-based role.

Requirements

Bachelor’s degree in a related discipline.
At least 8 years of experience in business, operational, or program/project management, including being accountable for delivery of program/project- wide milestones.
Strong knowledge of process analysis/improvement and program management frameworks and methodologies.
Strong research, data gathering, analytics and reporting capabilities to drive improvements and influence data-based decision-making.
Excellent interpersonal skills and ability to communicate convincingly and effectively (verbally and in writing) across stakeholders.
Strong knowledge of process analysis/improvement, program management and related frameworks and methodologies.
Ability to successfully cross departmental lines to organize the development and delivery of programs/projects.
Strong process orientation and ability to build repeatable processes that create value.
Proven ability to work well under tight deadlines in a fast-paced environment.
Personal resilience and strong ability to work through complex issues.

Nice To Haves

MBA/Advanced degree is desirable.
Track record of participation in corporate-wide process improvement/program management/change management efforts is preferred.
Occasional travel for in-person meetings may be required.

Responsibilities

Facilitate delivery of necessary tools, processes, role descriptions and documentation for cross-departmental teams to successfully complete their tasks and deliver consistently.
Communicate effectively with stakeholders.
Manage expectations and build consensus among stakeholders with varying interests and perspectives.
Identify, evaluate, prioritize and manage risks and issues.
Problem-solve, innovate and find practical solutions to risks or issues proactively and efficiently.
Should escalations or issues arise, support triage efforts to ensure timely resolution.
Build strong relationships and rapport across teams to understand their business challenges and guide them on best practices and paths to success.
Support development of communication plans and regular status updates to stakeholders to manage expectations and communicate timely and relevant information.
Collaborate with the Product and Project Management Teams on distribution-related discovery and project planning to promote successful operationalization of that team’s recommendations and deliverables.
Collect data, interview stakeholders and map workflows as needed to drive successful planning, coordination, execution and delivery of the distribution cycle.
Help design the framework, processes, playbooks and toolkits within which the distribution cycle and all related processes are planned, managed and completed.
Maintain and operationalize the distribution cycle RACI analysis and ensure that all stakeholders are identified and aligned on roles, responsibilities, accountability, schedules and milestones.
Leverage third party tools to manage, monitor, and optimize distribution cycle processes.
Assist with establishment of metrics to measure the effectiveness of processes and continuously monitor performance to identify further opportunities for improvement.
Support annual and periodic reviews of processes and documentation as needed.
Implement feedback loops and processes to implement continuous improvement.
Continuously monitor the distribution cycle from start to completion, including deadlines, milestones, dependencies, and processes.
Efficiently extract insights and translate them into actionable optimizations.
Leverage data to drive process improvements and decision-making.
Generate reports and socialize them in a standardized and meaningful manner to provide transparency.
Determine and establish Key Performance Indicators to ensure that status and progress can be measured and reported effectively across the distribution cycle.

Benefits

A choice of either network-only provider medical and dental plans or more flexible medical and dental plans where you can see providers in or out-of-network
Vision plan that offers both in and out-of-network provider options
401(k) Plan that offers pre-tax, Roth, and an after-tax employee contribution option which includes a company match.
An additional employer paid discretionary profit share contribution, regardless of your participation in the 401(k) Plan
Generous time-off policy
12 company holidays
Health care and dependent care flexible spending accounts
Short-term disability insurance/salary continuation and long-term disability insurance
Company provided basic life and accidental death and dismemberment insurance
Employee gym discounts at select gyms
Commuter benefits
Voluntary pet health insurance
Voluntary auto and homeowners insurance
Voluntary employee, spouse, and dependent life insurance options
Voluntary ID protection Coverage