PROGRAM MANAGEMENT DEPARTMENT MANAGER

Corporate Environmental Risk Management•Atlanta, GA

10d

About The Position

This role is responsible for establishing the strategic direction of the program management department, ensuring standardization and alignment with capacity and performance demands. The manager will lead the department in utilizing best practices for effective and efficient product delivery, with a strong focus on customer satisfaction. Key responsibilities include establishing communication policies, preparing for customer visits, conferring with senior staff, developing key performance indicators, identifying and managing program risks, and participating in major customer-related decisions. The role also involves managing project teams, negotiating difficult matters, developing project monitoring tools, driving project management procedures, and facilitating communication across the company.

Requirements

Requires a strong passion for leading quality delivery of service and customer satisfaction in an organization.
Maintain the highest ethical standards, even when challenged from above.
Manage a project team to ensure development and execution of project plans, alignment of project goals with stated corporate strategy and objectives.
Negotiate difficult matters to influence policy making bodies.
Develop tools and mechanisms for monitoring project progress, intervention and problem solving within project team and line managers.
Drive implementation and management of day-to-day project management procedures; project controls; specific communication tools that enhance information exchange; department metrics reporting; project management files/databases.
Manage the development and execution of project development plans and timelines.
Facilitate communication across company and engage stakeholders with a solution oriented focus and presents strategies and plans to Sr. and Executive management.
Liaises with functional areas responsible for the project and provides guidance’s on resolving program challenges.
Participates in corporate development of methods, techniques and evaluation criteria for projects, programs and people.
Facilitates meetings, produces minutes and follow up action items.
Creates, manages, and tracks project timeline and other appropriate metrics.
Creates, edits and presents project updates as needed.
Prepares regular status reports and presentations.

Responsibilities

Establish the strategic direction and ensure program management standardization and practices are aligned with capacity and performance demands placed on CERM.
Lead the department in utilization of best practices in program management for effective and efficient delivery of product to the customer.
Establish department communication policies and practices to disseminate program requirements, monitor schedules and surface issues to ensure satisfactory completion of contract requirements within schedule and budget constraints.
Ensure organization is prepared for current customer visits regarding program reviews: Collect data and prepare information to meet the requirements of customer visits associated with non-business development related issues such as audits, delivery status, reviews, assessments, rate readiness reviews and other supporting information.
Confers with senior staff members to review targets and discuss required changes in goals or objectives resulting from current status and conditions.
Assist with establishing realistic customer satisfaction goals and supporting tactics in company business plans.
Develop reportable key performance indicators with Project Managers and support staff.
Identify program/contract risks and manage appropriately; Escalating as appropriate for visibility to the CERM management team.
Review activities, costs, operations and forecast data to determine department progress toward goals and objectives; Assure the regular collection and analysis of costs at appropriate organizational levels.
Participate in all major departmental customer related decisions for CERM.
Maintain the highest ethical standards, even when challenged from above.
Manage a project team to ensure development and execution of project plans, alignment of project goals with stated corporate strategy and objectives.
Negotiate difficult matters to influence policy making bodies.
Develop tools and mechanisms for monitoring project progress, intervention and problem solving within project team and line managers.
Drive implementation and management of day-to-day project management procedures; project controls; specific communication tools that enhance information exchange; department metrics reporting; project management files/databases.
Manage the development and execution of project development plans and timelines.
Facilitate communication across company and engage stakeholders with a solution oriented focus and presents strategies and plans to Sr. and Executive management.
Liaises with functional areas responsible for the project and provides guidance’s on resolving program challenges.
Participates in corporate development of methods, techniques and evaluation criteria for projects, programs and people.
Facilitates meetings, produces minutes and follow up action items.
Creates, manages, and tracks project timeline and other appropriate metrics.
Creates, edits and presents project updates as needed.
Prepares regular status reports and presentations.