Prog Mgmt Coord

Cincinnati Children's

1d•$23 - $29•Onsite

About The Position

The Program Management Coordinator supports a small-sized or complex program in the APP - Heart Institute at Burnet Campus. The position coordinates program logistics, administrative operations, customer service, indirect patient-care activities, data management, and education support. It works with clinical, business, and administrative staff to facilitate program operations and patient and family needs. This role supports clinical program activities but does not directly deliver care.

Requirements

High school diploma or equivalent.
At least 3 years of work experience in a related job discipline.

Responsibilities

Coordinate program logistics, including meetings, conferences, appointments, travel, calendars, and expense reimbursement reporting.
Take and distribute meeting minutes as needed; manage call schedules and coordinate with departments, divisions, and experts.
Order and distribute materials, monitor funded-project budgets, support grant applications, and provide manuscript and reference support.
Liaise with clinical, business, and billing/coding personnel regarding documentation, treatment planning, and procedural modifications.
Maintain program patient records, electronic systems, and files; assist with budgets, accounts payable, and accounts receivable.
Coordinate administrative support and prepare, organize, and submit reports, clinical communications, and presentations.
Communicate program and operational information to staff, institutions, physicians, and collaborating divisions.
Participate in and coordinate projects to assess, develop, or implement program initiatives; assist with program needs and long-range goals as needed.
Provide training to new employees and oversee students or other learners as needed; represent the area at meetings as needed.
Coordinate with inpatient and outpatient groups and support referral intake, triage, transportation, and related services as applicable.
Support appointment setting and follow-up; address workflow concerns and help resolve issues affecting efficiency and patient or family needs.
Coordinate clinical scheduling, consultations, referrals, and ancillary services with internal departments and clinical personnel.
Support dissemination of patient chart information and help facilitate solutions to patient and family needs in collaboration with clinical and non-clinical personnel.
Maintain accurate patient and program-operation records and facilitate patient care; support clinical billing coordination as applicable.
Create and manage databases, run queries, maintain data integrity, and track program metrics and trends.
Collect data for process improvement and outcomes research; prepare management reports, including financial and outcomes reports.
Support the preparation and submission of education offerings, competency resources, and consistent classroom curricula.