Program Management Associate Director
About The Position
As Associate Director, Workplace Experience & Technology, you will play a key role in shaping and delivering DTCC’s workplace experience across a global footprint of approximately 6,000 employees. You will lead the integration of workplace technology, space strategy, hospitality and food service, and employee amenities. Operating in a highly matrixed environment, you will partner across IT, HR, Finance, Procurement, Facilities, Security, and business leadership to deliver complex, cross-functional initiatives. You will also leverage workplace data and technology to inform decision-making, optimize space utilization, and enhance employee engagement.
Requirements
- Bachelor’s degree required
- 10+ years of progressive experience in a complex corporate workplace environment
- Demonstrated experience across: Workplace technology
- Demonstrated experience across: Workplace experience / hospitality
- Demonstrated experience across: Vendor and program management
- Strong knowledge of workplace technology platforms and service tools
- Proven ability to deliver hospitality-driven, service-oriented workplace environments
- Strong project and stakeholder management skills
- Excellent communication skills (employee-facing and executive-level)
- Ability to manage multiple priorities in a fast-paced, evolving environment
- Proactive, solutions-oriented mindset
Responsibilities
- Serve as a primary point of contact for workplace experience, technology tools, and hospitality services
- Lead employee engagement initiatives (events, wellness programming, amenities)
- Develop and deliver employee communications (email, intranet, digital signage)
- Track customer satisfaction and workplace performance metrics
- Lead implementation and management of workplace platforms (reservation systems, work orders, space tools, etc.)
- Maintain workplace data integrity (space, rooms, inventory)
- Analyze utilization and experience data to produce insights and reporting
- Partner with IT, Security, architects, and engineers on system integration
- Manage budgets related to workplace technology initiatives
- Oversee hospitality, food service, and workplace amenity programs
- Manage vendor relationships and service delivery performance
- Partner with Procurement, Finance, and Workplace Services on KPIs and governance
- Lead service recovery, escalation management, and continuous improvement
- Ensure alignment to employee experience strategy and sustainability goals
- Develop RFPs and scopes of work across workplace technology, design, construction, and hospitality services
- Partner with Procurement on vendor selection and onboarding
- Lead cross-functional project execution with internal and external stakeholders
- Manage schedules, budgets, risks, and deliverables through implementation
Benefits
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits
- Pension / retirement benefits
- Paid time off and personal/family care leave programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
