Program Lead

Fairbanks Morse Defense•Walpole, MA

13d•$86,391 - $129,588•Onsite

About The Position

As a Customer Order Controller for Bird-Johnson Propeller Company (BJPCo), you will provide operational support for mission critical shipments of aftermarket service parts to the US Navy, allied navies and the industrial base supporting them in the execution of their missions. You will work directly with our customers, advocate for their needs and communicate delivery status on a regular basis. You will perform transactional duties in Infor VISUAL, as well as gain a tactical understanding of the processes and tasks required of a COC. In this role you will also provide support by compiling appropriate data, analyzing that data, and preparing charts and reports to inform strategy and track our performance meeting customer expectation. Above all, this role is expected to one of a ‘Swiss-Army Knife’, supporting and learning all aspects of BJPCo Aftermarket and Services, including Program Management processes and their application when applicable.

Requirements

A Bachelor’s degree in Business, Engineering, Engineering Technology, Supply Chain or Operations with 3+ years' experience in a supply chain or operations environment OR; A Master’s degree in Business, Engineering, Engineering Technology, Supply Chain or Operations OR; In lieu of a degree, 7+ years' experience in a supply chain or operations environment
Must be U.S. Citizen

Nice To Haves

Previous experience with Systems, Applications and Products (INFOR) or Enterprise Resource Planning (ERP) systems
Previous experience in shop floor control, purchasing, supply chain design, and/or customer support
Ability to manage and summarize large amounts of data
Experience managing customers or stakeholder needs and expectations
Proven ability to work productively in cross-functional teams

Responsibilities

Provide complete customer service from the entry of external customer order to the delivery of parts and timely payment. This includes serving as the customers’ advocate by understanding future forecasting requirements in order to establish a robust supply chain signal.
Act as the primary Rolls-Royce interface to the customer's purchasing group and coordinating with Program Quality functions in support of Customer needs
Manage the open order board, identify and escalate critical shortages to program and supply chain managers. Work with customers and understanding and communicating priorities for allocation of parts against orders when shortages occur
Review contract compliance and communicate/resolve discrepancies through contract managers.
Consolidate and report key internal supply metrics, including order fill rate, material availability, expedites, arrears, and on time delivery (OTD)
Gather requirements and develop strategic proposals to grow service offerings or enhance the customers experience.
Gain a firm understanding of the Bird-Johnson Aftermarket & Services business while engaging with efforts against potential long term agreements moving into the future.
Shadow and gain firm knowledge on the Maintenance, Repair & Overhaul (MRO) business as it pertains to BJPCo.
Must have assertiveness with respect to customer relations and communications.