Program Lead

Bank of America•Fort Worth, TX

7d•Onsite

About The Position

This job is responsible for supporting programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include assisting department managers with critical change initiatives and communicating, influencing, and negotiating both vertically and horizontally to obtain or leverage necessary resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities. Lead cross-functional fraud and/or claims initiatives; work with operations, Risk Management, Analysis and Strategies, Investigations, and other partners within the bank to implement changes to better detect, deter, recover and/or prevent fraud. Document policies and procedures to ensure fraud and/or claims adherence and communicate to relevant organizations. Understand and quantify risks associated with new or proposed processes or procedural changes, new products or programs. Implement and track key portfolio and policy metrics.

Requirements

3+ years of Check Fraud and/or Digital Fraud Claims experience
Experience in completing analysis on root cause and process/system issues or changes
Customer centric approach to problem resolution
Exceptional critical thinking with an end to end focus
Self-starter and able to work independently as well as in a team environment
Strong ownership skills
Must be flexible and adapt quickly to change
Ability to prioritize work and meet established deadlines
Experience utilizing Excel and PowerPoint
Strong written and oral communication skills
Able to interact effectively with all levels of leadership
Attention to detail

Nice To Haves

Awareness of Six Sigma/Lean practices and change management preferred
Experienced in working in a highly matrixed environment across hierarchies and levels
Experience working with Technology teams in both Agile and Waterfall environments
Current Claims/Fraud experience (Reg. E, Reg. Z, NACHA)
Visio
Strong Data understanding

Responsibilities

Assists with defining program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
Partners closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
Supports the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
Analyzes, evaluates, and overcomes program risks and produces program reports for managers and stakeholders
Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations
Manages large projects from initiation through implementation for Claims Resolution & Recovery (CR&R) across multiple product lines impacting technology, regulatory, operations, and vendor.
Directs the research of existing operations, procedures, workflow, product and service requirements. Manages the analysis of assembled data to define problems, which would include cost/benefit analysis and scope of the project.
Decisions made during the project may have significant impact affecting more than project area.
Works directly with senior management of the operations area to set strategic direction of the project.
May be required to interact with management outside of operations area, including technology, product /support teams, and negotiation with vendors/consultants on contractual issues such as services, bids/fees and delivery timetables.
Requires an in-depth knowledge of project management, the bank and overall operations environment so that project impact is well defined.
Functions supported typically have high monetary exposure and risk involving the processing of large $ volumes and regulatory restrictions.
Requires a working knowledge of end to end processes since decisions have significant impact affecting multiple and diverse operations and product lines.
Resolves broad operational issues and coordinates activities and processes within line of business/operations segments.
Identifies, analyzes and resolves complex problems related to product lines or functions, using general practices and precedents to resolve.
Develops and analyzes procedures to enhance unit and/or product-related activity.
Responsible for development and presentation of business cases supporting process and technology changes.
Ensures proper communication and compliance of company and regulatory policies affecting areas supported.