Program Lead RSS

Triumph Treatment Services

6h•Onsite

About The Position

The Program Lead RSS role involves hands-on leadership, guiding daily operations, modeling exceptional patient care, and ensuring a structured, supportive environment for individuals in treatment. This position is central to meaningful recovery work, requiring an organized and service-driven individual ready to lead from the front. The Recovery Support Specialist is responsible for facilitating a safe and secure therapeutic milieu, respecting and addressing patients' emotional and physical needs. The primary goal is to ensure patients receive the highest quality care within agency policies and procedures. Additionally, the Program Lead acts as a designated resource and liaison between staff and managers regarding department operations.

Requirements

High School Diploma or GED required.
Lead or supervisory experience
Valid drivers license and vehicle insurance
Ability to understand, remember, and apply oral and written instructions or other information.
Ability to plan, organize, and carry out assignments from management staff with minimal direction.
Ability to analyze situations and make decisions that moderately impact the immediate work unit.
Ability to organize and prioritize job duties effectively and timely, set priorities, and meet critical deadlines.
Ability to understand and follow basic instructions and guidelines, complete routine forms, and communicate orally.
Proficient understanding of the Electronic Health Record (EHR).

Nice To Haves

Associate of Art of Science degree preferred or equivalent combination of education and work experience.
Bilingual preferred.
Healthcare experience preferred

Responsibilities

Ensure exceptional customer service to patients by providing assistance with daily living skills, managing appointments and transportation, overseeing medication, and offering comprehensive parenting support.
Record patient behaviors to aid treatment planning.
Perform daily inspections of client rooms and the building as needed throughout the day. Additionally, conduct routine checks of bedrooms and grounds.
Serve as an active attendee and participant in staff meetings, "stand-up" sessions, and pass-downs during shift changes.
Provide essential office services, including answering phone calls and taking messages, typing documents, and scanning files.
Ensures that the workspaces are clean, organized, and fully stocked. Experience efficient and well-maintained office operations with our professional assistance.
Effectively document treatment activities in a patient's record, it is essential to have a proficient understanding of the Electronic Health Record (EHR).
Supervise and carefully monitor the sample collection process for urinalysis drug testing, ensuring all necessary documentation is completed accurately.
Discover crucial details about the program's patient guidelines and their purpose. Learn where and how to obtain the necessary items for a successful and enjoyable treatment journey. Explore additional supportive information to ensure a positive experience.
Other duties as assigned.
Guides new employees through orientation to ensure they understand job expectations, company policies, safety protocols, and how to use tools and equipment effectively.
Fosters cooperation among departments and maintains a positive work environment by offering guidance and answering colleagues' questions.
Assumes responsibility for departmental operations when the supervisor is absent and delegates tasks accordingly.
Manages work and vacation schedules accurately, approves leave requests, and takes measures to promote punctuality and attendance.
Coordinates the collection and approval of time sheets within set deadlines.
Monitors and maintains adequate supply levels, placing orders when necessary.
Provides initial coaching and mentorship to staff members as needed.
Refers performance concerns to supervisors or managers for evaluation and potential implementation of a performance improvement plan.