Program Lead, Hospitality & Events

T. Rowe Price • Baltimore, MD

1d • Onsite

About The Position

This is an exciting opportunity for a hospitality and events professional who enjoys creating exceptional experiences and managing complex operations with excellence. As Program Lead, Hospitality & Events, you will oversee a hospitality program designed to deliver a high-quality, client-focused experience across a wide range of events and workplace interactions. You will partner closely with CRE&WS, internal stakeholders, service providers, and vendors to ensure hospitality and event operations are executed consistently, efficiently, and with a strong service mindset. This role offers the opportunity to influence the guest and employee experience, drive operational excellence, and contribute to continuous improvement in a highly visible function.

Requirements

• Bachelor's degree or the equivalent combination of education and relevant experience AND 2+ years of total relevant work experience

Nice To Haves

• Three to five years of demonstrated event planning experience in a hotel or corporate environment, conference services experience, or equivalent
• Knowledge of hospitality, food service, catering, and event management operations, practices, and systems
• Strong problem-solving, judgment, and decision-making skills, with the ability to remain composed, professional, and solution-focused in a high-volume environment
• Strong technical proficiency and a continuous improvement mindset, with the ability to use technology to enhance workflows, communication, and the guest and employee experience
• Excellent presentation and communication skills, both verbal and written
• Ability to manage detailed logistics in a timely, organized, and budget-conscious manner
• Knowledgeable of all liquor laws and regulations concerning service of alcoholic beverages
• Must be able to stand, sit, and/or walk for extended periods of time

Responsibilities

• Lead hospitality and event operations to deliver a consistent, high-quality experience for associates, clients, and guests.
• Oversee end-to-end event planning and execution with service providers and internal stakeholders, from defining objectives through onsite delivery.
• Oversee event requests, room reservations, scheduling tools, and related workflows to support efficient service delivery.
• Support budget oversight, forecasting, operational reporting, and program administration for hospitality and events.
• Lead coordination with vendors and internal service partners to ensure operational readiness, alignment, and seamless event execution.
• Manage conference rooms, event spaces, and supporting systems, including ServiceNow requests and room set-up changes in Outlook and internal booking tools.
• Oversee hospitality communications and supporting tools, including digital signage, media programming, shared mailboxes, and issue resolution.
• With minimal guidance, help ensure compliance with facilities management best practices and applicable safety and regulatory standards.
• Monitor ongoing hospitality and facilities-related service activity, contribute to issue resolution, and help ensure service requests are executed in a timely manner.
• Coordinate and collaborate with internal partners and external providers to maintain effective service levels and support a safe, reliable, clean, and comfortable environment.
• Contribute to continuous improvement efforts by identifying workflow, service delivery, and operational process enhancements.
• Support vendor coordination and contribute to the assessment of vendor performance in partnership with more senior team members.
• Serve as a knowledgeable resource on hospitality and event operations, providing guidance and support to stakeholders and partners as needed.
• May perform other responsibilities as assigned.
• Responsibilities and duties may change when circumstances dictate.

Benefits

• Competitive compensation
• Annual bonus eligibility
• A generous retirement plan
• Hybrid work schedule
• Health and wellness benefits, including online therapy
• Paid time off for vacation, illness, medical appointments, and volunteering days
• Family care resources, including fertility and adoption benefits
• Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions
• Flexible and remote work opportunities
• Health care benefits (medical, dental, vision)
• Tuition assistance
• Wellness programs (fitness reimbursement, Employee Assistance Program)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level