Hospitality & Events Manager

Benesch Law•New York, NY

3d•Onsite

About The Position

At Benesch, we pride ourselves on exceeding expectations and building trust not only with our clients but with our employees. We are committed to providing the highest level of legal service and aspire to create a positive work environment. Benesch is recognized for attracting and retaining top talent, making it a great place to work. We offer a hybrid schedule, career development and growth, transparent leadership, and a celebrated environment for diversity, equity, and inclusion. The Firm offers a full array of benefits. Benesch is proud to announce the opening for a Hospitality & Events Manager in our New York office. This position is full time, in-office. The Hospitality & Events Manager ensures an exceptional first-in-service experience for clients, visitors, and employees at the Firm's premier New York City office. This role manages the daily operations of our space as well as oversees the successful execution of onsite and internal off-site events, all food and beverage needs, hospitality, and applicable technology components. This role presents an opportunity for a dynamic and client-focused leader to foster a welcoming ambiance, drive operational excellence, and ensure the highest delivery of hospitality offerings in our New York City location.

Requirements

Minimum of five (5) years management experience in a hospitality or event planning capacity.
A Bachelor's Degree or equivalent work experience is required.
Must be service-oriented, creative, resourceful, and have the ability to effectively communicate verbally and in writing with individuals at all levels in our organization.
Willing to work a flexible schedule to account for early morning or evening events.

Nice To Haves

Prior experience with high-end event planning strongly preferred.
Familiarity with conferencing equipment and other technology is preferred.

Responsibilities

Manages the guest experience from the venue user's perspective by establishing, inspiring and maintaining an optimal guest experience as a core component of the organization's strategic priorities and daily operations.
Collaborates with key stakeholders and departments to plan and execute firm-related events both on-site and off-premises.
Develops and maintains strong relationships with NYC caterers, beverage partners, rental providers, florists and other pertinent vendors for Firm business and social events.
Manages event-related budgets, including vendor estimates, cost tracking, and post-event expense reconciliation.
Maintains organized details for each event and keeps organizers and hosts abreast of all necessary information and updates pertaining to their respective events.
Works closely with our contracted service provider Epiq on the delivery and setup of catering services and other amenities.
Brings a refined and elevated taste to the event planning component by being mindful of details, identifying areas for enhancements, and offering recommendations based on the nature of the events.
Briefs the Receptionists on the daily events and guests to ensure a smooth experience for guests upon arrival to the Firm.
Reviews submitted event/meeting requests via the Ask Cody booking system.
Engages applicable IT team members on the daily happenings and confirms all technology arrangements for the scheduled meetings and events are properly set up and functional.
Manages the quality control for conference room setups in terms of room cleanliness, amenity setups, temperature, etc. Follows up with Epiq as appropriate to resolve issues.
Directs the Epiq Site Lead and staff on scheduled meetings so there are resources in place to cover all daily Firm needs.
Seamlessly handles any last-minute room requests and coordinates all applicable equipment, resources, amenities and supplies as needed.
Oversees the Benesch Lounge Manager and ensures bar area is clean and stocked at all times.
Manages all food and beverage needs for the New York City office, including planning catering and beverage service for meetings and events, monitoring inventory of beverages, snacks, and hospitality supplies and maintaining an elevated and client-ready standard of presentation.
Cultivates an inviting and enjoyable atmosphere throughout the entire office and consistently demonstrates a continuous improvement mindset.
Coordinates with building management/security teams on event-related access, deliveries, vendor logistics, and other operational needs.
Ensures there is always coverage in the Reception area during Firm hours, and after hours as needed.
Directly manages the Receptionists, including scheduling, training, performance oversight, and ensuring a consistent, high-quality and visitor experience at the front desk.
Proactively looks to deliver new ideas and creative approaches to constantly improve the client experience, while possessing the ability to solve and deliver on the tactical details.
Other duties as assigned.