Program Intern - Immigrant Services Program

Catholic Charities Tompkins/Tioga•Ithaca, NY

9d•Onsite

About The Position

The Immigrant Services Program at Catholic Charities of Tompkins/Tioga provides legal advocacy, direct services, and referrals for refugees and immigrants who reside in Tompkins County. The primary responsibility of this position is to assist Spanish-speaking clients with accessing supportive services provided by the Immigrant Services Program.

Requirements

High school diploma or equivalent.
Possession of a valid NYS Driver’s license and a driver's record considered acceptable by agency and insurance carrier.
Continuous use of a reliable, registered, and insured vehicle.
Bilingual English/Spanish at a high proficiency level.
Prior experience working with vulnerable individuals preferred.
Ability to maintain confidentiality client and organization records and files with confidential information.
Good interpersonal/verbal/writing skills; welcoming and professional manner.
Strong attention to detail and excellent organizational skills.
Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards.
All duties must be performed in accordance with CCDR’s corporate compliance and ethics program.
Possess excellent verbal and written communication skills.
Ability to multi-task and prioritize duties.
Willingness to foster agency, department and program wide cooperation and teamwork through use of positive/constructive communication techniques.
Ability to work in the following software programs: Windows, Microsoft Office, and multiple online software platforms as required by funders and partner organizations.
Ability to analyze and interpret data and to handle problem resolution.
Requires work outside of the office.
Requires occasional night and weekend work.
Demonstrate commitment to Agency Mission Statement.

Responsibilities

Pre-screens clients to assess their needs and make appropriate referrals to in-house services or community partners.
Provides direct services, case management, and referrals to immigrant clients who have language and/or cultural barriers so they can access community resources.
Accompanies Spanish-speaking clients to appointments with DSS, Social Security Administration, the DMV, and medical appointments to bridge language barriers.
Provides application assistance for clients who have language barriers or low literacy skills.
Assists older clients with accessing local food pantries and farmer’s markets.
Other duties as assigned.