Program Integrity Bureau Chief

State of Ohio • Columbus, OH

1d • Onsite

About The Position

In this role, you will guide a multidisciplinary management team responsible for key review, analysis, and accountability functions within SNAP and OWF operations. You will oversee activities that strengthen program integrity, ensure counties have the support needed to meet performance expectations, and drive statewide efforts to improve payment accuracy. Your work will involve interpreting complex data, identifying patterns, and translating findings into actionable recommendations that enhance operations, training, and overall service delivery. You will also shape and direct the state’s required evaluation and quality frameworks, partnering closely with federal counterparts to maintain compliance and advance program goals.

Requirements

• Option 1: 72 mos. exp. in researching, developing, or implementing policies related to human services, social services, health services, public policy or comparable field; AND 24 mos. exp. in managing delivery of human services program in a governmental, community or private human support services agency; AND 24 mos. exp. in supervisory &/or managerial principles & techniques.
• Option 2: 12 mos. exp. as Human Services Administrator 1, 69457 with the State of Ohio.
• Option 3: Completion of undergraduate core program in social or behavioral science; AND 48 mos. exp. in researching, developing or implementing policies related to human services, social services, health services, public policy or comparable field; AND 24 mos. exp. in managing delivery of human services program in a governmental, community or private human support services agency; AND 24 mos. exp. in supervisory &/or managerial principles & techniques.
• Option 4: Completion of graduate core program in social or behavioral science; AND 36 mos. exp. in researching, developing or implementing policies related to human services, social services, health services, public policy or comparable field; AND 24 mos. exp. in managing delivery of human services program in a governmental, community or private human support services agency; AND 24 mos. exp. in supervisory &/or managerial principles & techniques.
• Option 5: The equivalent of Minimum Class Qualifications for Employment noted above.

Nice To Haves

• Data Analysis
• MS Excel proficiency
• Policy Implementation and Analysis
• Basic Math/Statistics
• Program Management
• Ability to lead a large team and pivot on priorities

Responsibilities

• Lead and supervise a team of four managers overseeing Quality Control, Management Evaluation, Outcomes and Analysis, and County Payment Error Rate functions.
• Review, interpret, and analyze Quality Control findings and other program evaluation reports to inform operational improvements.
• Provide strategic leadership and oversight for new county-level SNAP payment accuracy initiatives.
• Collaborate directly with county partners to support performance improvement and ensure program alignment with state and federal expectations.
• Monitor county performance metrics, identify trends, and develop insights to guide decision-making.
• Assess training needs and recommend process or system enhancements based on statistical and performance data.
• Evaluate existing business processes for efficiency and lead the development and implementation of improved workflows.
• Author and oversee the execution of the State’s SNAP Management Evaluation Plan and Quality Control Plan in coordination with federal partners.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree