DHS/OTL - Program Intake Coordinator

Volunteers of America Northern California & Northern Nevada•Mather, CA

15h•Onsite

About The Position

Volunteers of America Northern California & Northern Nevada (VOA-NCNN) is a large provider of social services, operating over 40 programs. The Family Services division is seeking a full-time Program Intake Coordinator for the Options Transitional Living team. This program offers transitional housing for homeless families, providing a safe environment and supportive services such as counseling, life-skills classes, and referrals for permanent housing. VOA-NCNN is a Certified Great Place to Work.

Requirements

High school diploma.
Proficiency in Microsoft Office Suite.
Ability to learn and utilize various databases.
SmartCare Certification required.
Demonstrated ability in record keeping.
Strong communication skills, both verbal and written.
Ability to work independently and as a team member.
Basic understanding of severe mental health, physical health, and substance use issues and symptoms.
General knowledge of issues and challenges unique to homelessness, substance abuse, mental health, young adults, minorities, and persons with disabilities.
Ability to provide a kind and welcoming environment and a professional demeanor.
CPR and First Aid training must be obtained within 90 days of employment and re-certification as necessary.
T.B. testing must be done annually.
Excellent verbal and written communication skills.
Strong organizational and project management skills.
Ability to use office equipment operations such as copiers, printers, fax machines and other equipment.
Ability to de-escalate crisis situations and assist residents and staff in emergency situations.
Analytical and decision-making ability.
Lift and move up to 25 pounds.
Physically able to safely maneuver weight distribution of a client in an emergency situation.
Stand, walk, bend, stoop and sit frequently.
Kneel occasionally.

Nice To Haves

Prior experience using Credible, HMIS, and/or OneSite Leasing is preferred.
Experience in social service programs is preferred.

Responsibilities

Provide direct support to the Program Director.
Coordinate client intake and referral process, including sending eligibility requirements, reviewing information, following up with applicants, and scheduling screening appointments.
Prepare monthly billing reports for the County, including internal spreadsheets and SmartCare entries.
Set up and maintain client records in various databases (Credible, SmartCare, HMIS, OneSite Leasing), including entering client information and uploading required documents into HMIS.
Ensure unit readiness in partnership with support staff.
Calculate, collect, and process client savings fees and refunds.
Prepare monthly banking reconciliation reports.
Update and distribute weekly occupancy reports.
Disseminate monthly health and safety materials, schedule drills, and track staff compliance.
Provide required documentation for client status updates to Sacramento County.
Perform clerical activities including reception duties and answering telephones.
Establish and maintain files.
Maintain office equipment and arrange for repairs.
Order supplies as needed.
Participate in VOA and outside training.
Perform other reasonably related duties as assigned by the Director.