DHS/OTL - Program Intake Coordinator

Volunteers of America Northern California & Northern Nevada, Inc.•Mather, CA

5d•Onsite

About The Position

Volunteers of America Northern California & Northern Nevada (VOA-NCNN) is a large provider of social services, operating over 40 programs including housing, employment services, substance abuse, and recovery services. The Family Services division is recruiting a full-time Program Intake Coordinator for the Options Transitional Living team. This is a transitional housing program for homeless families, providing a safe environment while they seek permanent housing and employment. Services include case management, life-skills and parenting classes, and referrals for permanent housing.

Requirements

High school diploma.
Proficiency in Microsoft Office Suite.
Ability to learn and utilize various databases.
Demonstrated ability in record keeping.
Strong communication skills, both verbal and written.
Ability to work independently while being able to work as a team member.
Basic understanding of severe mental health, physical health, and substance use issues and symptoms.
General knowledge of issues and challenges unique to homelessness, substance abuse, mental health, young adults, minorities, and persons with disabilities.
Ability to provide a kind and welcoming environment to all visitors and a professional demeanor.
Excellent verbal and written communication skills.
Strong organizational and project management skills.
Ability to use office equipment operations such as copiers, printers, fax machines and other equipment to perform job duties.
Ability to de-escalate crisis situations and assist residents and staff in emergency situations.
Analytical and decision-making ability.
Lift and move up to 25 pounds.
Physically able to safely maneuver weight distribution of a client in an emergency situation.
Stand, walk, bend, stoop and sit frequently.
Kneel occasionally.

Nice To Haves

Prior experience using SmartCare, Credible, HMIS, and/or OneSite Leasing is preferred.
Experience in social service programs is preferred.

Responsibilities

Provide direct support to the Program Director.
Coordinate client intake and referrals.
Perform clerical duties for Sober Living Environments (SLE), Department of Health Services (DHS), and Perinatal Substance Abuse Block Grant (SABG) family programs.
Compile data for case management.
Collect client fees.
Manage software systems.
Coordinate daily activities of all clerical needs.
Arrange meetings.
Interact with outside service providers including County DHA, County CPS, SLEs, residential treatment facilities, school district homeless liaisons, and 211 direct referrals.
Coordinate client intake and referral process, including sending eligibility requirements, reviewing information for eligibility, following up with applicants, and scheduling screening appointments.
Prepare monthly billing reports for the County.
Set up and maintain client records in databases.
Enter client information and upload required documents into HMIS.
Ensure unit readiness in partnership with support staff.
Calculate savings fees for clients with income, collect fees, and enter information into OneSite Leasing.
Prepare monthly banking reconciliation reports.
Process savings refunds for clients upon program exit.
Update spreadsheets and distribute weekly occupancy reports.
Disseminate monthly health and safety materials, schedule drills, and track staff compliance.
Provide required documentation for client status update to Sacramento County.
Perform clerical activities including reception duties and answering the telephone.
Establish and maintain files.
Maintain office equipment and arrange for repair when necessary.
Order supplies as needed.
Participate in VOA and outside training.
Perform other reasonably related duties as assigned by Director.