Program Improvement Manager

State of Vermont • Waterbury, VT

1d • Hybrid

About The Position

The Department of Vermont Health Access (DVHA) is seeking a Program Improvement Manager to ensure excellent performance of the Medicaid Management Information System (MMIS). Work in a supportive work environment with a Monday-Friday schedule, eleven paid state holidays, in addition to a robust benefits package. The Department of Vermont Health Access (DVHA)'s mission is to improve Vermonters' health and well-being by providing access to high-quality, cost-effective health care. We have identified three priorities that support our mission: Advancing value-based payments, modernizing information technology infrastructure, and operational performance improvement. Our department commits to executing our responsibilities and priorities while adhering to three core values: Transparency, Integrity and Service. Diversity, Equity, and Inclusion: As part of our values of transparency, integrity, and service, we are committed to supporting diversity, equity, inclusion, and accessibility as part of our person-centered culture. We actively celebrate our colleagues' and future colleagues' different abilities, racial identity, sexual orientation, ethnicity, age, and gender. Everyone is welcome and supported here. Vermont is a "small but mighty" state. We are ranked as one of the top 10 states to raise a family in 2022. We are nationwide leaders for progressive social and educational policies. We are in Northern New England, 1.5 hours from Montreal and 3.5 hours from Boston. We have beautiful Lake Champlain, the Green Mountains, and year-round outdoor activities. The Department of Vermont Health Access (DVHA) supports a hybrid work environment. Upon hire, employees work with their supervisor to create a schedule that aligns with the business needs of the unit. We believe a hybrid work environment promotes autonomy and allows for increased flexibility and greater work/life balance.

Requirements

• Master Degree in Business Administration, Public Administration or related field AND two (2) years or more work experience in organizational development or business process improvement.
• OR Bachelor's degree AND four (4) years or more work experience in organizational development or business process improvement.
• OR Associates degree AND six (6) years or more work experience in organizational development or business process improvement.

Nice To Haves

• Knowledge of the principles, practices, and tools available/associated with project management, change management, and business process analysis.
• Knowledge of performance measurement.
• Knowledge of Agency contracting procedures.
• Knowledge of information technology (IT) applications utilized in agency operations.
• Ability to identify information technology enhancements that meet business requirements.
• Certification as a SOV CI Green Belt, or equivalent industry certification.

Responsibilities

• Ensuring the excellent performance of the MMIS claims processing and fiscal agent contractor serving Vermont's Medicaid members and providers.
• Oversees vendor compliance with contractual requirements, expectations, and service levels, and ensures incidents are effectively managed and appropriate corrective actions are implemented.
• Establish, maintain, and enhance a framework for program operations supporting the state's ongoing partnership with the MMIS contractor.
• Proactively assess business processes, structures, and tools to identify gaps, and will lead the development and implementation of improvement plans to continually strengthen program operations.
• Successful partnerships with a variety of state and contractor staff to identify improvement opportunities.
• Provide outreach and communication to state stakeholders on business operations and ensure access to information and training for using the MMIS.
• Primary escalation point for state and MMIS vendor change management and operational issues.
• Facilitator between vendor and state subject matter experts to ensure alignment in roles/responsibilities, processes and support advanced problem solving.

Benefits

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree