Program & Implementation Manager, FIFCO

Wintrust Financial Corporation•Rosemont, IL

9d•$85,000 - $110,000•Hybrid

About The Position

This position works in conjunction with the Client Success Advisors and other members of the organization to oversee & coordinate various department and company-led projects and initiatives. This individual will work across departments as needed to develop, improve, and fulfill new programs that align with any strategic or business vision. This individual will have a strong attention to detail, along with strong problem-solving & critical thinking skills while being flexible and adaptive to shifting priorities & goals/objectives. This position will work closely with other stakeholders on our systems(s) (FIRST InSite & Salesforce as an example) to continue to find ways to automate, streamline, and assist in making it a better user experience for our internal team and external customers. Established SMART goals, develops key performance metrics, and prepares detailed reports for executive stakeholders.

Requirements

3-5 years of related experience in program/project management
Good relationship building skills
Strong attention to detail, along with strong problem-solving & critical thinking skills
Flexible and adaptability to work with shifting priorities & goals/objectives.

Responsibilities

Works with various members of the organization on ensuring detailed plans & deliverables are met for new program or niche business offerings utilizing both Jira and Lucid flow charts for visual aides.
As needed, will act as a Project Manager/Supervisor to ensure the deliverables for a successful launch (project or system related) are a success, and will perform a post-launch analysis and compile key performance metrics to understand where to put resources for future state.
Identifies needed resources for program success and develops a comprehensive plan to identify, assign, allocate needed resources for a smooth rollout/launch of program. This also combines assessing any needed system enhancements and ensuring a comprehensive & detailed business case is presented for prioritization.
Identify opportunities for continual improvements with niche programs/lines of business along with other departments (G&A, Strategy, Salesforce Project Management, etc).
Ability to identify potentials risks, and along with other members of the organization, works to eliminate any risks or roadblocks in an effort to promote, push, and continually deliver automated solutions that help our CSA team, sales team, and clients.
Handles in conjunction with Marketing team members any communication plan, collateral, training materials, etc. that are needed to be distributed to internal/external stakeholders to ensure all parties have the materials and support they need to be successful offering the new/enhanced product.
Continually becoming an expert on our system current state in an effort to recommend and gameplan initiatives and projects to continue to make it better for our clients and internal team.