Program Manager (Implementation)

SmarterDx

10h • $140,000 - $160,000 • Remote

About The Position

SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. SmarterDx is looking for a Program Manager who will be embedded on the Implementation team, scaling how we integrate clients into our application while also building a bridge between Implementation, Product, Data, Engineering, and Customer Success. This role sits at the intersection of program management and operations, where you’ll develop, implement, and own processes that drive client implementations, reduce points of friction, and enable the Implementation team to focus on execution. This role is fully remote within the US

Requirements

• 5+ years experience in program/project/operations management, preferably 3+ years in healthcare technology or SaaS organization
• 3+ years working with implementation, integrations, or customer success teams
• 1+ years as power user or admin experience in Jira, or other work management tools
• Excellent written and verbal communication skills, with the ability to work comfortably with people of different expertise
• Experience at a startup or fast-paced company; ability to move fast and adapt quickly

Nice To Haves

• PMP or project management certification
• Agile certification

Responsibilities

• Develop and refine scalable processes that improve client implementation efficiency
• Build a bridge between Implementation, Product, Engineering, Data, and Customer Success, establishing clear ownership models, handoffs, and decision-making frameworks
• Act as central program manager for Implementation team, manage processes to drive execution and reduce coordination overhead
• Own, develop, and maintain project management tooling and process documentation
• Define and track operational metrics

Benefits

• Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.
• Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents.
• Remote-First Team – Work from anywhere in the U.S.
• Unlimited PTO & 10 Holidays – So you can relax and recharge.
• 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match.
• Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
• Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 51-100 employees