Implementation Manager

Common Room

2d•Remote

About The Position

As an Implementation Manager at Common Room, you will own complex, multi-stakeholder implementations and serve as a trusted delivery partner for customers navigating ambiguity, change, and scale. This role is designed for IMs who: Can independently own sophisticated implementations end-to-end Are comfortable leading executive conversations Balance customer advocacy with scope discipline Know how to say “no” in a way that builds trust You will not only deliver launches, you will drive adoption, mitigate risk, and accelerate time-to-value, even when inputs are imperfect and priorities are shifting.

Requirements

4–7 years experience in SaaS implementations, Customer Success, or Professional Services
Experience implementing RevOps / GTM tooling (CRM, data, sales tech, analytics, or adjacent platforms)
Proven ability to manage complex, multi-stakeholder engagements
Track record of navigating mis-scoped projects and resetting expectations successfully
Comfortable leading conversations with directors and executives
Demonstrated ability to say “no” while maintaining trust and momentum

Responsibilities

Own Complex Implementations
Lead net-new implementations, expansions, and one-time workshops across mid-market and enterprise customers
Manage multiple concurrent customers with varying levels of complexity, readiness, and stakeholder alignment
Serve as the primary point of ownership from kickoff through graduation and handoff to CS
Navigate Ambiguity & Mis-Scoping
Diagnose root causes when projects stall, scope shifts, or customer expectations evolve
Independently sequence work, make tradeoffs, and adjust plans to protect outcomes and timelines
Set and reset expectations clearly with customers and internal partners
Drive Adoption & Time-to-Value
Ensure customers not only launch, but understand why Common Room matters and how to use it effectively
Lead change management efforts to support durable adoption across teams and roles
Identify early risks to adoption and escalate strategically before issues become escalations
Lead Executive & Cross-Functional Conversations
Confidently facilitate exec-level and director-level customer conversations
Partner with Sales, CS, RevOps, Product, and Engineering to align scope, sequencing, and success criteria
Represent Services with credibility and clarity in customer and internal forums
Contribute to Services Maturity
Share learnings, patterns, and feedback that improve delivery quality and consistency
Help refine playbooks, templates, and best practices based on real customer experience
Model strong judgment and ownership for less-tenured IMs

Benefits

Competitive base compensation with meaningful equity ownership
Health insurance including medical, dental, and vision, HSA and FSA
We pay 100% of your employee premium and 50% of your premium for any dependents
Unlimited Paid Time Off
Paid Company Holidays
Work from home policy including a laptop and support for your home office needs
Monthly Remote Stipend
401(k) self contribution
Paid Family Leave
Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle