Program Housing Manager

Healing House Inc•Kansas City, MO

23h

About The Position

As the Program Housing Manager, you will oversee the daily operations of our housing program to ensure residents receive high-quality care and support. Your role will be crucial in creating a safe, comfortable, and supportive living environment while managing the program's day-to-day efficiency. You will work collaboratively with the team to maintain compliance, manage resident needs, and enhance overall program performance.

Requirements

Bachelor’s degree in social work, public administration, or a related field.
3+ years of experience in housing management, property management, or a related field.
Strong knowledge of housing regulations, safety protocols, and compliance standards.
Experience working with vulnerable populations (homelessness, substance abuse recovery, mental health, etc.).
Excellent leadership and organizational skills.
Communication: Strong written and verbal communication skills, with the ability to clearly convey expectations, procedures, and information to both staff and residents.
Problem-Solving: Ability to manage complex situations and find effective solutions to housing and resident-related issues.
Leadership: Proven leadership skills, with the ability to motivate and guide staff toward achieving program objectives.
Organizational Skills: Efficient in managing multiple tasks, projects, and responsibilities within the housing program.
Empathy and Compassion: Demonstrates genuine care for residents' well-being, particularly those from vulnerable backgrounds.
Time Management: Able to prioritize tasks and respond to emergencies or urgent housing issues promptly.

Nice To Haves

Master’s degree in social work, public administration, or a related field.
Certification in Housing Management or related fields.
Experience managing housing programs for non-profit organizations or government agencies.
Experience with trauma-informed care and crisis intervention strategies.

Responsibilities

Oversee Daily Operations: Ensure the housing program runs efficiently by managing all daily activities and resolving operational challenges.
Resident Support: Provide direct support to residents, ensuring their needs are met, their concerns are addressed, and they are receiving the appropriate care and services.
Housing Maintenance: Oversee maintenance issues within the housing facilities, ensuring they are addressed promptly to provide a clean, safe, and habitable environment for residents.
Resident Safety: Create and maintain a safe living environment by ensuring adherence to safety protocols and procedures, including emergency preparedness.
Team Collaboration: Work closely with case managers, social workers, and other staff members to support residents' holistic needs, ensuring coordinated care.
Intake and Orientation: Facilitate the intake process for new residents, ensuring they are aware of the program’s expectations and policies.
Program Documentation: Maintain detailed records on resident services, housing facility operations, and program performance for compliance and auditing purposes.
Conflict Resolution: Mediate and resolve conflicts or issues that arise between residents, or between residents and staff, ensuring fair and effective solutions.
Budget Management: Assist in managing the housing program budget by overseeing expenditures related to housing operations and maintenance.
Compliance and Reporting: Ensure compliance with all relevant housing regulations and standards, including health, safety, and housing codes. Report any non-compliance issues promptly.
Resident Engagement: Encourage residents to participate in community activities and foster an inclusive, supportive community environment.
Training and Development: Provide guidance and training to housing staff, ensuring they understand their roles and responsibilities within the program.