Program Generalist, HEAP

SOUTH MIDDLESEX OPPORTUNITY COUNCIL•Framingham, MA

1d•$0 - $22•Hybrid

About The Position

Process and certify new and existing applications for the Fuel Assistance, Energy, and associated programs in accordance with federal and state funding requirements and SMOC policies and procedures. The program is seasonal and there is moratorium on usage of time-off during the period of November 15 to March 15 each year.

Requirements

High School Diploma or equivalent; some college work or degree preferred.
Minimum of 2 years prior office experience.
Hands-on experience with computers and MS Office.
Good verbal communication skills with a pleasant phone manner.
Strong organizational skills, detail orientated.
Flexibility with seasonal nature of program.
Prior experience with low income or homeless individuals helpful.
Must have a valid driver’s license, reliable transportation and meet insurance standards.

Nice To Haves

some college work or degree preferred
Prior experience with low income or homeless individuals helpful

Responsibilities

Review/process new applications and re-certs (ARF’s) to determine eligibility/ineligibility in accordance with state policies/regulations and within prescribed state time frames.
Interview clients and collect new applications.
Enter applicable information into the computer system.
Gather required forms and documentation; maintain client file.
Review and process all information for completeness to meet program requirements/guidelines.
Process incomplete/denial letters for clients in accordance to state policies.
Process and send vendor and client notices.
Make home visits if necessary.
Respond to client inquiries via telephone; refer clients as appropriate.
Provide coverage for the front desk receptionist as needed.
Attend & participate in scheduled state meetings as well as in outreach activities.
Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
Other duties as assigned.

Benefits

Up to 3 weeks of vacation
2 weeks of sick time
12 paid holidays
Employer-paid Life Insurance & AD&D
Long-Term Disability
Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program
Dental Plans with Orthodontic Coverage
EyeMed Vision Insurance
403(B) Retirement Plan with a company match starting on day one
Term and Whole Life Insurance
Accident Insurance
Critical Illness
Hospital indemnity
Short-Term Disability
Flexible Spending Accounts
Dependent Care Accounts
Employee Assistance Program
Tuition Reimbursement