Program Function Specialist
About The Position
The Program Function Specialist supports the operational infrastructure for K-8 program delivery, with primary responsibility for systems, analytics, logistics, project coordination, and operational readiness. The role coordinates with vendors, contractors, FIRST Sourcing, Finance, IT, and other internal teams to resolve operational issues and prepare Program Delivery Partners for each season. The position is based around FIRST headquarters in Manchester, New Hampshire. Candidates should be based in New England or willing to relocate there. The role offers remote work flexibility, with frequent travel by car to headquarters during competition season (November–May) or as needed for in-person events. Expected travel is 5–10%.
Requirements
- Typically requires a BS/BA in a related discipline.
- Minimum of 2 years of directly related experience.
- Advanced proficiency in Microsoft Excel.
- Excellent verbal and written communication skills.
- Experience working with internal and external customers.
- Strong organization skills and attention to detail.
- Flexibility to travel 5–10%.
- Commitment to FIRST Core Values.
- Must be authorized to work for any employer in the United States; visa sponsorship is not available.
- Candidates should be based in New England or willing to relocate to New England, and able to travel by car to headquarters during competition season or as needed for in-person events.
Responsibilities
- Serve as the subject matter expert on the K-8 Event Portal and collaborate with program development and other FIRST departments to update and maintain it each season.
- Use advanced Excel skills to create assets for team evaluations at events.
- Create operational reports for FIRST staff and Partners using FIRST systems, including Tableau, NetSuite, TARDIS, and the Event Portal; support data quality and recurring reporting needs.
- Lead collection, documentation, prioritization, and validation of K-8 departmental technology and system requirements.
- Serve as the K-8 program liaison to IT, including participating in JIRA governance and creating and monitoring department tickets.
- Coordinate with Finance, Sourcing, vendors, and external partners on Partner materials, shipping, inventory, and related operational reporting.
- Coordinate resolution of elevated Operations customer issues related to registration, ordering, or product concerns.
- Provide logistics, systems, reporting, and operational support for World Festival as directed by the project lead.
- Support and facilitate planning and delivery of Program Delivery Partner communications and trainings, including gathering content for Partner emails and webinars.
- Coordinate across teams and external partners to resolve operational issues and prepare Program Delivery Partners for each season.
Benefits
- Healthcare insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Supplemental life insurance
- Voluntary accident and legal plans
- Short- and long-term disability income protection insurance
- Flexible work schedule
- Hybrid work model
- 160 PTO hours for full-time employees
- 14 paid holidays per calendar year, including one floating holiday
- Paid July 4th week holiday closure
- 40 hours of paid sick leave per calendar year
- One paid volunteer day per anniversary year
- Maternity and parental leave
- 401(k) retirement savings plan with employer match
- Medical and dependent-care pre-tax flex plans
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
