Program Facilitator

ServiceTitan•Oakville, ON

About The Position

As a Program Facilitator, you will help initiate and drive conversations among customers and partners about best workflow practices in running their business and utilizing ServiceTitan. Helping to design and execute on industry-relevant programs, these trainings facilitate connections between our product and successful business outcomes such as increasing company revenue and operational efficiency.

Requirements

3+ years of combined experience across customer relationship management + innovating & delivering exceptional training
Consistent track record of taking initiative and contributing to the evolution of a customer-focused program
Experience incorporating change management principles into training programs to promote adoption & minimize resistance
Excellent ability to multi-task the design, development, and execution of multiple projects simultaneously in a fast-paced environment.
Ability to create supporting content (e.g. handouts & process documentation) to support instructor-led training & certification courses

Responsibilities

Facilitate group sessions and empower our customers to help each other’s businesses grow.
Be a trusted expert on both “how” and “why” our customers use ServiceTitan - Provide expert-level and relevant product guidance to customers to help them meet their business objectives
Continuously improve and promote customer-facing programs (ex. Project Ember & SparkSessions), aimed at increasing adoption and making our customers raving fans.
Assist with development of new programs as opportunities arise.