Program Director – PacMtn Workforce Program

America Works of New York • New York, NY

2d • Hybrid

About The Position

America Works of Washington, Inc., a socially conscious company, is seeking a Program Director to oversee a workforce development program serving Lewis, Mason, Pacific, and Thurston counties. The ideal candidate is an experienced leader with a strong background in workforce development, team management, and community engagement, and is passionate about helping low-income and underserved job seekers achieve self-sufficiency through employment. The Program Director will travel regularly to all program offices to support staff, oversee operations, and engage with local partners. Women, minorities, and bilingual or multilingual candidates are highly encouraged to apply. The Program Director leads the program with overall responsibility for service quality, contract performance, staff management, and community partnerships. This role oversees daily operations across multiple offices, ensures compliance across funding streams, and drives the program toward employment, retention, and wage progression outcomes. The Program Director reports directly to the America Works CEO and works in close coordination with the Pacific Mountain Workforce Development Council.

Requirements

• Minimum of 4-year degree and significant workforce development employment experience, advanced degrees preferred
• Supervisory and/or management experience, at least 3–5 years
• Willingness and ability to travel regularly to all program offices throughout the region
• Understanding of county government and local systems
• Previous experience with case management, job development, and adult education
• Excellent communication skills, professional demeanor, sound judgment, and strong organizational skills
• Proficiency in Microsoft Office (Word, PowerPoint, Excel, Outlook)

Nice To Haves

• Experience in creating and delivering impactful service plans for participants a plus
• Familiarity with CRM systems, Microsoft Teams, and SharePoint preferred
• Experience and passion for serving individuals from disadvantaged and underserved populations, including but not limited to public assistance recipients, justice-involved individuals, persons with physical and/or mental disabilities, and individuals experiencing homelessness

Responsibilities

• Lead the program with the goal of providing high-quality employment and job placement services while meeting and/or exceeding contract goals
• Oversee program development and implementation across all offices in the region
• Oversee daily operations and handle issues as they arise, traveling regularly to all offices
• Hire, manage, and assess a team of staff members, ensuring each staff member meets individual and team goals
• Monitor contractual commitments, addressing areas of non-compliance and developing action plans to meet contract goals such as job placement and retention metrics
• Interact regularly with unemployed and/or at-risk individuals, supporting them through their journey to become self-sufficient through employment
• Lead community engagement, meet regularly with stakeholders and community partners, and develop new partnerships with government agencies and community-based organizations
• Seek out new business opportunities by networking with community partners, business leaders, government agencies, and elected officials
• Oversee and manage the program budget in coordination with the Finance Department
• Liaise with funding agencies, including PacMtn, maintaining regular contact and communication
• Report directly to the CEO

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Paid Time Off Package
• 401K with Employer Matching After 1 Year
• Wonderful team, great work-life balance, and an opportunity to work towards an important mission of helping individuals achieve self-sufficiency

What This Job Offers

• Job Type: Full-time
• Career Level: Manager