Program Director

Volunteers of America of Massachusetts•Hyannis, MA

1h•$70,000 - $75,000

About The Position

The Program Director, Cape and Islands, provides administration, oversight, monitoring, and management of the Supportive Services for Veteran Families (SSVF) Program serving Cape Cod and the Islands. SSVF is a U.S. Department of Veterans Affairs program that assists veterans and their families who are experiencing or at risk of homelessness through homelessness prevention, rapid re-housing, case management, and supportive services. The director supervises SSVF staff and provides leadership in case management, housing stabilization, and outreach to help veterans achieve and maintain permanent housing. The role oversees daily operations, establishes and maintains program procedures, monitors performance and grant outcomes, and ensures services comply with SSVF requirements and VOAMASS standards. The Program Director leads and participates in regional outreach to identify and engage veterans who may be eligible for SSVF services, particularly those experiencing homelessness or housing instability. The role develops and maintains relationships with community partners, hospitals, Continuums of Care, housing authorities, emergency shelters, veteran service organizations, and other providers to strengthen referrals, raise awareness of SSVF, and connect veterans and families with housing and wraparound supports. This is a full-time position with an annual pay range of $70,000–$75,000.

Requirements

Significant case management experience working with veterans experiencing homelessness or housing instability and their families.
Five years of management experience in homeless services, ideally with veterans, including staff supervision and training, budget/fiscal management, contract monitoring/audits, and reporting to funders and regulators.
Strong written and verbal communication skills.
Community leadership experience and ability to develop and maintain effective partnerships with community-based and veteran-serving organizations.
Experience conducting community outreach, developing referral networks, and engaging veterans who may be experiencing homelessness, housing instability, or other barriers to accessing services.

Nice To Haves

Master’s degree in education, counseling psychology, rehabilitative counseling, or a related human service field, or equivalent.

Responsibilities

Oversee, guide, and provide weekly supervision to SSVF case managers and other assigned program staff.
Develop and maintain program policies, procedures, and practices for training, supervision, and monitoring case management and outreach activities.
Promote and reinforce the SSVF homelessness prevention and rapid re-housing model for veterans and their families.
Oversee day-to-day program operations and maintain consistent communication and support for program staff.
Ensure operations comply with SSVF requirements, VOAMASS policies, and applicable funding and regulatory requirements.
Lead and participate in outreach and engagement throughout Cape Cod and the Islands to connect veterans experiencing or at risk of homelessness with SSVF services.
Develop and maintain relationships with community organizations, hospitals, Continuums of Care, housing authorities, emergency shelters, veteran service organizations, and other referral partners.
Attend and participate in community meetings, outreach events, and regional initiatives to raise awareness of SSVF and coordinate housing and supportive services.
Build and sustain a referral network that generates a consistent and measurable flow of appropriate program referrals.
Oversee outreach activities, schedules, referral tracking, and related data to evaluate effectiveness and identify opportunities to expand program reach.
Communicate with the SSVF program office, technical assistance providers, VA partners, and other stakeholders; respond to program concerns and contribute to planning and coordination.
Develop and maintain systems to monitor program performance and assess homelessness prevention, rapid re-housing, case management, and outreach activities.
Ensure required program records, documentation, data, and reports are accurate, complete, and submitted on time.
Review and approve temporary financial assistance (TFA) in accordance with SSVF requirements and VOAMASS policies.
Ensure veteran eligibility for SSVF services is determined and documented according to SSVF requirements.
Monitor outcomes, identify performance or service delivery gaps, and implement corrective actions and program improvements.
Perform other duties as assigned.

Benefits

Health, vision, and dental insurance, with 90% of the medical deductible and certain co-pays paid by the employer.
Pre-tax flexible spending options for health care, child care, transit, and parking.
403(b) retirement plan with employer match.
24/7 nurse hotline for urgent health questions.
Employee assistance program covering family concerns, stress management, legal issues, and more.
Employer-paid long-term disability and life insurance.
Pet insurance.
Tuition remission programs.
Loan forgiveness through the Public Service Loan Forgiveness (PSLF) program.
Vacation benefits starting at three weeks and increasing to four weeks after three years of employment.
14 paid holidays.
Fitness/wellness reimbursement, including expenses such as gym membership.
Employee discount program.
Cash bonus for referring qualified candidates, with no annual cap.