Program Director

HeadFirst B.V.•St. Louis, MO

33d•$100,000 - $120,000

About The Position

As the Program Director, you will lead the Program Management team responsible for the day-to-day execution and continuous improvement of the client’s program(s). You will partner with the Client Sponsor(s) and the internal Service Delivery and Shared Back-Office Services teams to drive operational excellence, while directly managing and developing a team of Program Managers. We are looking for an experienced MSP professional with strong operational rigor, sound judgment, and a passion for client and team success.

Requirements

Knowledge of Staffing Industry, Managed Service Provider (MSP), Vendor Management Systems (VMS), Procurement, Statement of Work (SOW), Human Resources (HR).
Experience leading or mentoring a team to meet service level agreements and key performance indicators relevant for MSP business performance.
Strong experience, and detail orientation, in report development, management, and QA.
Experience identifying and leading initiatives for process improvement.
Project Management experience.
Effective communication, presentation, time management, organization, and planning techniques.
Proficiency in MS Excel and MS PowerPoint.
Experienced with Business Intelligence tools and driving decisions using analytics.
Ability to address the volume and strategy needed to support a $30–$75 million portfolio.
Demonstrate excellent communication.
Mentor and develop internal team members and external staffing partners.
Problem solve and present conceptual information to all levels of internal and external management.
Initiate, recommend, or provide solutions through designated channels.
Build and execute project plans.
Manage data collection and reports for regular and ad hoc reporting needs.

Nice To Haves

Power BI preferred.

Responsibilities

Ensure successful delivery of the ongoing program requirements, including day-to-day client requirements, SLA/KPI compliance, and supplier/vendor operations.
Manage supplier reporting and KPIs, support supplier scorecards, corrective actions, and contract negotiations for programs with annual spend between $30 million and $75 million.
Ensure accurate and timely billing, reporting, and ongoing analysis, including preparing weekly, monthly, and quarterly status reports.
Manage the implementation of program/project modifications and enhancements.
Recommend and drive improvements in program process, utilization, and satisfaction using experience, data, and analytics.
Proactively identify and resolve day-to-day issues impacting program performance and client satisfaction.
Partner with the VMS Supplier to ensure system performance meets client expectations.
Develop and maintain business relationships with client stakeholders and hiring managers, monitoring program and supplier satisfaction.
Act as a trusted advisor to the client, providing market context, industry insights, and best-practice recommendations.
Lead and develop a team of Program Managers, including day-to-day management, coaching, goal setting, performance management, and career development.
Deliver relevant corporate, client, and team communications.
Manage and resolve program/team/people issues, escalating to the Senior Program Director as appropriate.
Meet HSE obligations by committing to preventing injury, actively participating in compliance training, and considering safety implications of decisions.