Program Director

Intuitive Health•Maumee, OH

14d•Onsite

About The Position

Intuitive Health, a pioneer in the combined emergency room and urgent care model, is seeking a Program Director. This role involves overseeing and managing facility-level operations for Free-Standing Emergency Rooms and Urgent Care Hospital Outpatient Departments. The Program Director will have complete P&L responsibility, ensure integration with hospital departments, coordinate provider activities, and maintain operational procedures and metrics. This position requires strong leadership to foster a patient-oriented customer service culture, serve as a cultural champion, and manage facility department leadership staff. The role also involves participation in regulatory preparedness, local marketing, and ensuring compliance with all hospital policies and external requirements. A key aspect is promoting Intuitive Health's value proposition through coaching Clinical Managers and administrative staff, maintaining positive relationships with hospital partners, and participating in budget development. The Program Director will also manage the customer service experience and drive volume and center-level growth.

Requirements

Bachelor’s degree required
RN license Required
Minimum of 7 years’ experience within the Emergency Department Clinical Leadership
Minimum of 3 years' experience in healthcare management required
Alignment with our core values and ability to lead through servant leadership
Strong, clear, and precise verbal and written communication skills
Strong communication & relationship management skills
Ability to work collaboratively across multiple organizations
Solid understanding of Healthcare Operations
Solid understanding of hospital-based reimbursement, including the interplay of documentation, coding, billing, and collections.
Highly motivated individual with demonstrated initiative, independence, and curiosity
Self-driven, with an ability to work well under pressure and respond to shifting priorities
Ability to manage multiple projects simultaneously

Nice To Haves

Master's/MBA preferred
experience with multi-site management is preferred

Responsibilities

Oversight and management of facility level operations for Free-Standing Emergency Room and Urgent Care Hospital Outpatient Department
Complete P&L responsibility for the facility(s)
Integration of operations with all applicable hospital departments (i.e. Nursing, Radiology, Laboratory, etc.)
Coordination and integration of Provider activities in concert with the Medical Director
Ensure operational procedures are consistently maintained in facility
Provide leadership and motivation to maintain patient oriented customer service culture
Responsible for maintaining facility operational metrics in accordance with benchmarks set
Coordination with hospital partner for clinical recruitment and training
Serve as cultural champion facility(s)
Management of facility department leadership staff for facility(s)
Participate in regulatory and accreditation preparedness and survey process
Participation in local marketing activities
Ensure compliance with Hospital Policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities
Promote the value proposition of Intuitive through coaching the Clinical Managers and administrative staff through daily activities for partner relationship.
Maintain a positive and engaged relationship with the hospital partner leadership team.
Participate in the budget development process with the Regional Vice President and Joint Operating Committee.
Management of the customer service experience and relations at the facility and comprehensive measurement, tracking and reporting of customer satisfaction levels at the facility.
Responsible for volume and center level growth.