Program Director

CSG • Lancaster, PA

9d • Onsite

About The Position

The Program Director provides management, oversight, and leadership in compliance with regulations and contractual relationships, as well as aligning with Community Services Group’s (CSG) mission and core values. The Program Director is a member of the company’s leadership and is a resource person for Mental Health (MH) or Intellectual and Developmental Disabilities (IDD) Services. The Program Director is a member of other operating committees as assigned. The Program Director reports directly to the Senior Program Director or designee. This position will support adult mental health residential programs located primarily in Lancaster County. Full-time flexible hours mostly Monday through Friday with weekends and on-call as needed.

Requirements

• Master’s degree in a generally recognized clinical discipline, two years of mental health clinical experience, and must also be registered, licensed or certified to practice their profession, if that profession is governed by a registration, licensing, or certification board in this Commonwealth.
• A Bachelor's degree may be considered in combination with considerable supervisory experience.
• Must have a valid driver’s license, good driving record, and access to a reliable vehicle to attend trainings, meetings.

Responsibilities

• Manages program and employees in compliance with company policies and procedures and all regulatory standards.
• Monitors delivery of services to maintain quality of care.
• Oversees incident management and follow-up.
• Ensures compliance with regulations related to employee qualifications and training requirements.
• Approves employee leaves and schedules and authorizes or assigns overtime.
• Serves as a primary representative to all outside agencies.
• Develops program budget and monitors financial growth of program.
• Supervises location operations and oversees program policies and procedures.
• Interviews and hires employees and plans, manages, and directs work of employees.
• Oversees program employees to provide quality training, supervision, coaching, performance management, and guidance.
• Ability to establish, build and sustain professional contacts for the purpose of building networks of people with similar goals that support similar interests.
• Ability to identify and address problems and provide feedback as needed.
• Assures that the environment is structured and responsive to the identified needs of those being served.
• Demonstrates knowledge and skills in administration and in supervision of a multidisciplinary workforce.
• Oversees billing and manages referrals.
• Provides program outcomes and monitoring reports to stakeholders.
• Consults with program psychiatrist, or other delegated professionals, regarding clinical, medical and programmatic issues.
• Participates in quality assurance/quality management (QM) activities related to the programs specified in the QM plan.
• Develops program policy and helps to coordinate it with overall company and program goals, directs the daily operations, evaluates results, and recommends changes in programs.
• Knowledge of assessment procedures and the development of individualized goal plans.
• Knowledge of the prevention, detection, or treatment of MH or IDD.
• Knowledge of the programs of professional and voluntary MH or IDD organizations.
• Ability to manage an entire component or a variety of functions involving different components of a MH or IDD.
• Maintains 24/7 availability to the employees so emergencies may be minimized and so that care may be constant and effective.
• Willing to learn and model the five principles of trauma informed care; safety, choice, collaboration, trustworthiness, and empowerment.
• Commitment to promote cultural, racial, language and gender access, diversity, equity and inclusion.

Benefits

• Medical, Dental, Prescription, & Vision Insurance available for employees, spouses, domestic partners, & dependents who qualify.
• Generous Paid Time Off & Other Paid Leave
• Extensive Paid Training
• Career Development Opportunities
• Flexible Pay Options through myFlexPay
• Family Medical and Parental Leave
• Flexible spending accounts for medical & dependent care
• Traditional or Roth 401K Plans with up to 4% employer match
• Employee Assistance Program (EAP)
• Life Insurance
• Wellness Opportunities
• Tuition Assistance
• Mentor/Mentee Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager