Director Customer Programs, Component Repair Services

Standard Aero•Sharonville, OH

3d•Onsite

About The Position

The Program Director, Component Repair Services is responsible for achieving, monitoring, and reporting on strategic, operational, and financial objectives for programs supporting assigned strategic customer accounts, including engine component MRO. The role proactively engages cross-functional teams to maximize long-term contract margins and deliver high customer satisfaction that supports business growth. The position oversees program performance, customer relationships, contract execution, negotiations, financial performance, reporting, and continuous improvement. It also leads account growth and sales-enablement activities, including identifying new opportunities, supporting bids and contract extensions, and delivering customer and executive program reviews. The role is based onsite in Cincinnati, Ohio, and requires travel of up to 25%.

Requirements

At least 10 years of experience in the aviation industry, in manufacturing (OEM) and/or MRO.
At least 10 years of experience in customer-facing, business development, sales, strategy, or operations roles.
Bachelor’s degree in engineering, business, or equivalent education/experience.
Ability to validate U.S. employment authorization and U.S. Person status.
Ability to work onsite in the Cincinnati, Ohio office for daily work.
Ability to travel up to 25%, domestically and internationally.

Nice To Haves

Experience managing GE Aerospace programs is strongly preferred.
Business acumen, including the ability to develop business cases, execute financial plans, and drive margin performance.
Strong contract negotiation skills, including concessions, warranties, penalties, and complex commercial terms.
Deep knowledge of aircraft engine systems, component repair workflows, and MRO operations, with the ability to align across diverse customer specifications and requirements.
Demonstrated program management excellence overseeing complex cross-functional initiatives from inception to completion with consistent on-time, on-budget delivery.
Proven ability to build and lead high-performing teams, cultivating accountability, continuous improvement, and collaboration across functions.
Willingness to travel to customer sites and intra-company facilities as required.

Responsibilities

Monitor and report program performance across delivery metrics, including turnaround time, SLA commitments, first-pass yield, cost, quality, and schedule; use dashboards to identify risks and drive corrective action.
Serve as the primary point of contact for assigned OEM programs and strategic accounts, maintaining customer health, satisfaction, trust, and executive relationships; capture and document customer feedback, issues, and successes.
Own contract execution and alignment by verifying scope, pricing, and schedule adherence, flagging delivery gaps, and partnering with the contract team on renewal risks and opportunities.
Lead negotiations concerning concessions, warranties, damaged or lost parts, penalties, rotables, and accounts receivable resolution; coordinate execution of negotiated contract terms.
Coordinate program execution across operations, supply chain, engineering, and quality, and manage urgent escalations with timely communication.
Analyze and manage account financial performance, including cost tracking, forecasting, profitability, and annual operating plan support, to drive margin expansion.
Maintain Salesforce as the system of record, log program updates within 48 hours, deliver weekly status reports, and present executive-level program reviews.
Lead continuous improvement initiatives to improve customer experience, operational performance, and program execution; establish repeatable processes that scale across accounts.
Lead business development and growth initiatives for assigned accounts, identifying opportunities beyond current contract scope in support of annual operating plan targets.
Identify new platform needs, scope expansions, and New Product Introduction opportunities; connect sales contacts with customer stakeholders through relationship-driven introductions.
Establish strategic plans for bid development on new programs, contract extensions, and amendments in partnership with Sales leadership.
Lead Quarterly Business Reviews and formal customer program reviews, delivering standardized updates to internal stakeholders and customer leaders.
Collaborate with Sales on growth initiatives, market research-based programs, and strategies to expand market share and capture new opportunities.