Program Director (Restgate)

Goddard Riverside Community Center•Long Island City, NY

3d•Onsite

About The Position

The Restgate Hotel is an Integrated Support Hotel Program transitional site located in Long Island City, Queens. This site will be a place where families with children can feel safe, receive resources and supportive services, while becoming acclimated to, and part of, the community. The Program Director is responsible for overall program quality and performance at this emergency capacity transitional site in Manhattan, which has 25 units for families.

Requirements

Bachelor’s degree in human services field with 2 years of supervisory experience required.
Bilingual in English and Spanish (written and spoken) required.
Experience working in residential settings.
Knowledgeable on immigration laws, procedures, and benefits/entitlements, with the ability to stay up to date with changing procedures.
Strong understanding of trauma and how it manifests, as well as experience delivering trauma-informed, culturally sensitive services.
F-80 Certification required within 90 days of hire.
Ability to develop, implement, and manage systems and processes.
Excellent verbal and written communication skills.
Strong organizational and leadership skills.
Ability to negotiate numerous priorities, resolve conflicts, and manage a high degree of communication with multiple parties.
Ability to work independently while collaborating with upper management and agency resources when needed.
Excellent judgement.
Proficient in Microsoft Office.
Ability to learn data base systems, such as CARES.

Responsibilities

Oversee the day-to-day operations and administration of the program.
Provide direct and consistent supervision to Assistant Program Director, Administrative Assistant, and Case Management team.
Recruit, hire, train, develop, supervise, and evaluate staff regularly and consistently.
Provide supervision to staff; promote staff development, evaluate their work and initiate performance improvement plans when required.
Support evidence-based practice models including person centered planning, motivational interviewing, trauma informed care, culturally sensitive, and strengths-based approach.
Establish and cultivate professional and positive relationships with residents.
Oversee the coordination of referrals within the community such as medical, mental health, ESOL, job training and legal assistance.
Stay informed on all contract requirements, ensure compliance, and assist in completion of documentation/funder reporting.
Ensure documentation including incident reporting is completed in a timely manner.
Provide crisis intervention as needed for residents.
Plan and troubleshoot with facilities and security staff.
Coordinate and monitor maintenance work orders to ensure hotel management completes required tasks.
Meeting with operations and security staff for planning and site management.
Oversee rosters and attendance is updated in real time.
Lead team meetings, and weekly communications and updates.
Attend agency Department Head meetings & trainings.
Ensure quality and integrity of services and program.
On-call responsibilities and shift coverage for 24/7 operation.
Other duties as needed.