Program Director

Abound Health•Charlotte, NC

18d

About The Position

Abound Health is seeking a Program Director to join our team supporting services for the intellectually and developmentally disabled (IDD) community. In this leadership role, you will oversee daily operations for Innovations Waiver and State-Funded Services, ensuring quality care, compliance, and staff support across your assigned office(s). You will report directly to senior leadership and play a critical role in defining and reinforcing Abound Healths mission, vision, and core values.

Requirements

Bachelor's Degree and at least 5 years of management experience in the IDD field.
Demonstrated ability to lead and mentor a diverse team.
Excellent communication, time management, and multitasking skills.
Deep understanding of Medicaid regulations, ISP Implementation, and third-party billing.
Passion for serving individuals with intellectual and developmental disabilities.
Must be flexible, organized, and aligned with Abound Healths values and mission.

Responsibilities

Hire, train, supervise, and evaluate a multidisciplinary team including Assistant Program Directors, Qualified Professionals (QPs), Associate Professionals (APs), and Office Managers.
Conduct staff disciplinary actions, ensuring all documentation meets Medicaid requirements.
Lead regular team meetings and quarterly self-inspections/peer reviews.
Ensure HIPAA compliance and maintain adherence to Abound Health and National Accreditation policies.
Represent Abound Health at community events, provider fairs, and council meetings.
Oversee incident report investigations and timely submissions to relevant authorities.
Supervise all administrative functions including billing, PTO tracking, employee benefits, and training coordination.
Implement and monitor quality assurance protocols.
Maintain Medicaid billing, employee onboarding/offboarding, and training program documentation.
Support growth initiatives, internal events, and outreach programs.