Program Director

BHG Careers•Richmond, KY

1d•Onsite

About The Position

Program Director Behavioral Health Group (BHG) is the largest network of Joint Commission-accredited treatment centers and the leading provider of opioid addiction treatment services. We are dedicated to helping individuals overcome substance use disorders. With over 115 locations in 24 states, our team of more than 1,900 employees serves over 42,000 patients. Job Summary The Program Manager oversees the daily operations of a treatment program, including the direct supervision of the treatment center’s team members. This role ensures optimal performance in operations, staffing, training, compliance, and customer service. Key responsibilities include scheduling, supervising team members, facilitating training and professional development, overseeing the delivery of treatment services, evaluating patient progress, implementing company policies and procedures, and ensuring adherence to state, federal, and accrediting agency regulations. Additionally, the Program Manager will perform duties within the scope of their license or certification, as specified in an addendum to this job description.

Requirements

Must have a Master's degree in the related human services field or an active substance abuse licensure or RN in the state of employment.
Must have at least 2 years of substance abuse experience.
The ideal candidate is a technically competent leader with significant experience in the management of substance abuse treatment services across economically and culturally diverse communities.
Management experience should include responsibility for operations, compliance, safety, accreditation, and quality of care.
Must hold and maintain a valid driver’s license.
Advanced knowledge of medication assisted treatment
Excellent verbal and written communication skills
Sound judgment and high integrity
Effective and timely decision-making
Good at identifying issues, formulating long-term solutions, and solving problems
Demonstrated knowledge of ethical standards
Demonstrate basic computer/word processing skills

Nice To Haves

Embody the following characteristics and possess the knowledge, skills and abilities listed below

Responsibilities

Oversee patient admission, medication delivery, patient processing, chart preparation, and use of community resources.
Address complaints and grievances promptly.
Maintain high standards of the treatment center’s infrastructure.
Handle urgent and emergent issues, even outside regular hours.
Regularly report on and improve treatment program performance.
Manage revenue collection and budgeted expenditures.
Ensure schedule adherence and minimize overtime.
Adhere to attendance standards and report work-related issues immediately.
Lead and mentor team members to achieve annual goals and objectives.
Enforce the agency’s Code of Ethics and Conduct.
Execute and supervise comprehensive training programs.
Coordinate internal and external training and audits.
Moderate weekly team and intervention meetings.
Serve as the Corporate Compliance Officer.
Ensure team members are properly educated, credentialed, and licensed.
Maintain adequate staffing levels, manage recruitment, and address team morale and grievances.
Evaluate the performance of key leaders.
Manage hiring, termination, and unemployment claims with Human Resources.
Manage time off requests, timekeeping, and payroll approvals.
Ensure compliance with all regulatory and accrediting agency requirements and keep team members informed.