Program Director Van Courtlandt Bronx

Westhab Inc.•New York, NY

4d•$85,000 - $90,000

About The Position

The Program Director oversees all operations, services, and staff within a supportive housing program. This role ensures high-quality, person-centered services that promote housing stability, safety, and overall well-being of the residents of the program. The Program Director is responsible for program compliance, staff supervision, budget oversight, community partnerships, and maintaining a supportive and healthy living environment for all residents.

Requirements

Bachelor’s degree (Master’s preferred) in Social Work, Human Services, Psychology, or related field preferred
minimum 3–5 years of experience in supportive housing, working formerly homeless individuals, case management, or related fields
at least 2 years of supervisory or program management experience
strong understanding of public benefits (HRA, Medicaid, SNAP, SSI/SSDI), and community resources
Experience working with individuals with behavioral health needs, cognitive decline, or complex medical conditions
Excellent leadership, communication, crisis management, and organizational skills
Ability to collaborate effectively with property management, government agencies, and community organizations
Must have strong written and verbal communication skills and computer literacy and knowledge of systems
Provide good customer service (both in person and by telephone)

Nice To Haves

Fluency in Spanish is highly desirable

Responsibilities

Develop, implement, and monitor policies, procedures, and service delivery standards aligned with agency, funder, and regulatory requirements.
Oversee program budgets, contracts, reporting, and compliance requirements.
Ensure the program meets performance goals, quality indicators, and audit standards.
Recruit, train, supervise and evaluate program staff.
Provide regular supervision, coaching and professional development opportunities.
Ensure residents receive comprehensive supportive services that promote independence, safety and housing stability.
Oversee case management, service planning, wellness checks, crisis intervention and referrals to medical, mental health and other community service providers.
Ensure that services are culturally responsive, person-centered and align with best practices.
Work closely with property management to resolve safety issues, unit conditions, and tenancy concerns.
Support housing retention through eviction-prevention strategies, benefits access, and advocacy.
Monitor building environment, coordinate inspections, and ensure compliance with housing standards.
Build and maintain partnerships with healthcare providers, senior centers, HRA, APS, DSS, and community-based organizations.
Represent the program at meetings, community events, and stakeholder convenings.
Strengthen the program’s visibility and integration within the local aging services network.
Ensure accurate, timely documentation in accordance with agency and funder guidelines.
Oversee incident reporting, service plan reviews, assessments, and program records.
Prepare monthly, quarterly, and annual reports as required.
When necessary, carry a caseload and/or provide coverage.