Program Director - Sign on Bonus Eligible!

High Point & Affiliated Organizations•Hyannis, MA

1d•$93,600 - $120,640•Onsite

About The Position

High Point & Affiliated Organizations (HPAO) is a health and human service agency dedicated to treating and preventing substance use disorders and mental illness. With programs across Southeastern Massachusetts, HPAO offers a comprehensive continuum of care, including inpatient, outpatient, residential, and community-based services. The agency also supports survivors of abuse, violence, and families experiencing homelessness. High Point is committed to helping individuals and families achieve personal change and improve their quality of life, believing in the inherent goodness, worth, and dignity of every person.

Requirements

Must always present as courteous and professional.
Highly organized with the ability to keep accurate notes and records.
Experience with EHR systems and reports.
Excellent computer skills.
Ability to multi-task.
Demonstrated flexibility and ability to perform multiple tasks.
Excellent verbal and written communication skills, including the ability to organize ideas in a logical and clear fashion.
Proficiency and knowledge of basic computer skills and software programs, including the ability to learn, use, and train High Point and Affiliated Organization (HPAO) Electronic Health Records (EHR).
Ability to work with others in a cooperative and collaborative manner.
An understanding of the relationship between substance uses and mental health issues and/or self-help programs.
An understanding of boundaries and ethics.
Comply with Federal Regulations, 42 CFR Part 2, Substance Abuse Confidentiality Regulations and HIPAA Regulations.
Certification in the HPAO approved de-escalation program.
Minimum of 2 years' supervisory experience.

Nice To Haves

5+ years' experience in a behavioral health setting preferred.

Responsibilities

Develop a comprehensive and evidence-based treatment program compliant with all laws, regulations, and organizational policies.
Oversee hiring, training, supervision, and evaluation of all program staff.
Ensure staffing meets all requirements and adequate coverage for regulatory needs.
Annually review job descriptions and complete performance evaluations for supervised staff.
Ensure accurate and timely completion of all required documentation.
Assist in preparing the annual budget and managing expenses.
Keep COO/DON informed of critical incidents, program productivity, client caseloads, expenditures, and potential issues.
Attend management meetings and represent the facility in community meetings.
Train and oversee compliance with resident confidentiality laws (HIPAA, CFR 42 Part 2) and report breaches.
Maintain reliable work attendance and respond to after-hours emergencies.
Demonstrate skill in supervision, coaching, and disciplinary documentation.
Prepare reports and correspondence for licensing and accreditation boards.
Collaborate with community organizations to enhance communication and service delivery.
Participate in budget development and monthly review processes.
Routinely review client charts to ensure compliance with licensing and accreditation standards.
Manage advertising, interviewing, hiring, and training of new staff.
Participate in RFR processes for current and new programming.
Ensure clinical activities align with quality assurance, utilization review, and staff development plans.
Communicate effectively orally and in writing.
Meet deadlines and carry out responsibilities with minimal direction.
Maintain CPR, Crisis Management, and other mandatory trainings.
Provide direct client services as needed, including evaluations, counseling, crisis management, and aftercare planning.
Provide clinical and daily administration of the Outpatient Program to ensure quality care and access.
Provide on-call program support for patient clinical emergencies on a rotating basis.
Provide direction, supervision, and evaluation of treatment services according to standards and regulations.
Oversee implementation of HPAO policies and procedures related to service delivery and operations.
Provide direct oversight and supervision of operations staff for the outpatient program.
Conduct weekly management meetings for the leadership team, including incident and utilization review.
Manage profit and loss responsibilities and assist in budget preparation, implementation, and review.
Monitor expenses and fiscal operations.
Fulfill Access Coordinator responsibilities as required by BSAS.
Conduct chart reviews to ensure documentation meets compliance/quality standards.
Monitor incident reports for timely and accurate reporting to relevant agencies.
Participate in Sentinel Event and RCA reviews as needed.
Complete patient/staff complaints and grievances per policy.
Ensure program tally card chart audits, indicators, and documentation are prepared timely.
Participate in facilitating CQI/NIATx projects within the program.
Continuously monitor CLAS expectations and ensure the CLAS plan is completed annually.
Review required environmental annual reports.
Participate in and follow recommendations from Health & Safety and Proactive Risk Assessment reports.
Attend mandatory trainings.
Participate in marketing and community outreach activities.
Represent the agency in community meetings and act as a liaison to collaborating community services.
Represent the agency in provider meetings as assigned.
Perform other duties as assigned by COO and President/CEO.