Program Director

Brightli•Kirksville, MO

13d

About The Position

The Program Director, under the direct supervision of the Vice President, plays a key leadership role in fostering a positive, inclusive culture where clients, referral sources, stakeholders, and team members are treated with dignity and respect. This position is responsible for ensuring high‑quality, compliant services within the assigned business unit by implementing and monitoring quality assurance processes, supporting team success, and maintaining operational excellence.

Requirements

Bachelor’s degree and two years of relevant experience in a healthcare system, or five years of behavioral healthcare experience.
Proven ability to develop process workflows and manage complex projects.
Strong organizational skills and attention to detail.
Excellent written and verbal communication skills, with the ability to produce clear reports and deliver confident presentations.
Strong interpersonal skills with the ability to build trust with staff, clients, and external stakeholders.
Sound independent decision‑making and problem‑solving skills.
Demonstrated understanding of compliance requirements related to CARF accreditation, state guidelines, licensure, and funding sources.
Proficiency with technology, including Microsoft Word, Excel, internet platforms, databases, and EMR systems.
Knowledge of disability services, mental health, substance use treatment, and community resources.
Understanding of supervisory methods and training best practices within behavioral health settings.
Ability to work collaboratively as a positive and supportive team member.

Nice To Haves

Experience in a similar behavioral healthcare leadership role.
Master’s degree.

Responsibilities

Operational & Fiscal Oversight
Oversee fiscal performance and compliance across the assigned business unit.
Identify new funding opportunities and support the expansion or enhancement of existing services.
Assist with grant management and ensure timely, accurate invoicing.
Track and ensure achievement of key performance indicators (KPIs).
Prepare and submit timely variance reports.
Relationship Building & Stakeholder Engagement
Build and maintain strong relationships with referral and funding partners, including: Targeted case management groups, Department of Mental Health regional offices, Vocational Rehabilitation facilities, and additional community partners.
Represent the business unit with professionalism and integrity, promoting collaborative partnerships.
Compliance & Quality Assurance
Ensure compliance with accreditation standards, state guidelines, licensure requirements, contractual obligations, and internal policies.
Maintain “audit‑ready” standards at all times.
Lead and support ongoing quality management processes, including: Completing quality file reviews for all supervised offices and services. Conducting field observations of team members providing direct services. Ensuring accurate and up‑to‑date use of databases and electronic medical records (EMR).
Provide direct care shifts as needed to support operational needs.
Leadership & Team Development
Perform full-scope leadership responsibilities including hiring, performance management, coaching, recognition, and staff development.
Support positive team culture and promote high levels of productivity and engagement.
Provide clear direction and support to ensure alignment with organizational goals.

Benefits

29 Days PTO
HRSA Loan Repayment Eligibility (requirements apply)
Health, Dental, Vision, Life Insurance
403(b) with up to 5% Company Match
Emergency Medical Leave Program
Flexible Spending Accounts
Employee Assistance Program (EAP)
Wellness & Discount Programs
Mileage Reimbursement ( when applicable )
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness