NC Program Management Program Director _2754

Sevita•Shelby, NC

1d•Onsite

About The Position

Responsible for managing the services delivered to a designated program or set of programs, and the operation of programs. This is a full-time, exempt, salaried supervisor role.

Requirements

Bachelor's degree
Two to three years of related experience in the Human Services Industry preferred.
An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.
Other education and experience as required by applicable regulations.
Current driver's license, car registration and auto insurance if driving on behalf of the Company or providing transportation to individuals receiving services.
Licensure(s) as required by state.
Medication Management Certificate issued with the completion of Company provided training.
Mandatory Reporter Certificate issued with the completion of Company provided training.
Other training(s) and/or certification(s) per state requirements and/or service line.
For specific programs: AZ Behavioral Health programs must meet BHT requirements.

Nice To Haves

Two to three years of related experience in the Human Services Industry

Responsibilities

Oversee organization and implementation of direct supports, person-centered planning and implementation, health care, advocacy, stakeholder relations, regulatory compliance, staffing, training, financial management, and maintenance of the physical environment.
Recruit and hire staff, potentially participating in hiring events and partnering with Talent Acquisition to identify hiring needs for Direct Support Professionals and Program Supervisors in consultation with the Area Director.
Organize and implement on-site orientation and training for assigned programs, monitor training compliance and documentation, conduct monthly staff meetings, and attend regional and other necessary meetings.
Design and monitor employee schedules to ensure all shifts are covered and to minimize overtime.
Conduct rotating performance snapshots and evaluations for direct reports, and review and approve performance evaluations for Direct Support Professionals and other staff members.
Coach employees, correct or direct employee behavior, and manage the termination of staff members as necessary, in consultation with management and Human Resources.
Ensure employee safety and manage workers' compensation programs, monitor compliance, assist in returning employees to work, and implement, oversee, and train employees about safety.
Act as the QIDP (if required), write and approve individual program plans, and train and assist staff with plan implementation across all shifts.
Periodically audit individual records and other program documentation for accuracy and completion.
Conduct program team meetings, progress meetings, and reviews as appropriate, and provide and approve written progress reviews.
Oversee licensing compliance for program services and supports, ensure timely and accurate program documentation, implement the Sevita compliance plan, and manage individual rights implementation while maintaining confidentiality.
Implement systems and oversee the management of individuals’ funds and property, ensuring safety and accuracy, and audit, monitor, and review individual financial accounts.
Maintain productive and professional relations with individuals, families, case managers, and other stakeholders, provide regular communication, and act as the point of contact.
Engage in government and community relations, participate in advocacy efforts, and ensure preparedness for home visits.
Implement proactive strategies to reduce or eliminate serious incidents, take immediate steps to correct potential safety concerns, review all incidents, direct appropriate response, ensure timely incident reporting, and submit required incident reports.
Oversee the coordination of health care appointments and monitor individual attendance.
Oversee the system for medication administration, documentation, and security, review documentation for accuracy and completeness, and ensure applicable employees are certified or trained in medication administration.
Approve purchases of medical supplies and equipment, and ensure training in proper use to all employees.
Monitor food service in accordance with dietary plans and regulatory compliance, ensure consideration for special needs, occasions, and individual choice, and ensure applicable employees are certified or trained in meal preparation and/or dietary planning.
Approve purchases of food, supplies, and equipment, review and monitor monthly invoices for accuracy and budgetary compliance, and attest to company credit card statements and monthly invoices.
Oversee census, attendance information, or other required documentation to ensure accurate billing, and ensure program documentation is accurate, complete, and compliant.
Monitor utilization between authorization and provision of services and supports.
Monitor staffing hours for budgetary compliance.
Develop an understanding of program growth strategy and support the implementation of growth initiatives within the program.
Monitor census performance for their location(s) and escalate potential service disruptions that impact census to the Area Director and Regional Director.
Review referrals to validate fit for specific locations and identify and escalate potential barriers to serving individuals to the Area Director and Regional Director.
Coordinate and prepare for in-person site visits at locations during the referral process.
Coordinate preparations required for expected placements, including staffing, funding, home set-up, and safety requirements.
Ensure vehicles are properly maintained, clean, and safe by consulting with maintenance personnel.
Implement training procedures for maintenance and safe operation of company-owned vehicles, including reviewing checklists regularly.
Address known safety concerns with employee vehicles or other means of transportation for the safe transport of individuals.
Monitor and implement strategies to ensure neat, clean, and safe program environments (internal and external).
Ensure age-appropriate and aesthetic decoration.
Oversee the environmental safety program, establish a preventive maintenance schedule, and maintain furnishings, equipment, and facilities in good repair and compliant with regulatory standards.
Perform other duties and activities as required, including backfilling roles under supervision.
Be available on-call to support staff, find coverage, or cover shifts as needed.
Manage Direct Support Professionals, Program Supervisors, and other direct or indirect staff members of the program.
Complete performance evaluations, orientation, and training.
Make decisions on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions.
Resolve employee problems within position responsibilities.