Program Director - Family Scatter Site

Jericho Project•Bronx, NY

4d•Onsite

About The Position

The Program Director is responsible for the overall development and daily operations of Jericho Project’s Family Scattered Site Supportive Housing Program in the Bronx. The role oversees staff, quality assurance, data quality, case management records, program budgets, applicant intake, and services that support families’ housing stability and progress toward service-plan goals. The director also provides leadership, crisis response, community-resource development, and program evaluation, and may be assigned additional duties by the Managing Program Director. The position requires extensive experience serving people with mental illness and substance-use histories, along with experience supporting children with developmental needs and an understanding of homelessness. Supportive-housing experience is preferred. The director should be a visionary leader who can inspire staff and tenants and work effectively within the community. On-call availability is required for tenant emergencies; local and/or national travel and some longer weekday or weekend commitments may also be required.

Requirements

Master’s degree in a childhood-related field, such as psychology, child development, social work, or a related human-services field.
At least two years of experience working with individuals with a severe mental-health diagnosis.
At least two years of experience working with children with developmental needs.
Understanding of working with the homeless population.
Ability to manage multiple projects and delegate tasks as needed.
Self-starter with the skills and energy to work within the community.
Superior written and verbal communication skills.
Computer literacy.
Ability to lift up to 50 pounds.
Ability to travel to various sites.
Ability to speak, hear, see, and write, and to use a computer and related software programs.
Local and/or national travel and some longer weekday or weekend commitments may be required.

Nice To Haves

Supportive-housing experience.
Supervisory and/or management experience.
Familiarity with the Harm Reduction Model, Housing First Approach, and Motivational Interviewing.
Bilingual Spanish/English.

Responsibilities

Provide overall quality-assurance management for the Family Scattered Site Supportive Housing Program and oversee staff regarding data quality.
Review and audit electronic case-management records for documentation, data standards, and eligibility requirements.
Set, spend, and monitor the site operating budget within contractual guidelines.
Ensure staff enter data accurately and client charts contain required supporting documentation.
Oversee recruitment, selection, training, and orientation of new employees.
Conduct intake interviews and pre-screen new program applicants.
Liaise with HRA to ensure new applications meet eligibility requirements.
Participate in programming and supervision, case conferences, staff and management-team meetings, and trainings.
Assist with rent collection and ensure staff proactively support tenants’ housing stability through budgeting and money-management work.
Provide written reports to Senior Management as required.
Monitor families’ progress and regression in relation to service-plan goals.
Develop community resources and linkages to enhance and expand program services.
Provide crisis intervention as needed.
Assess serious incidents, review incident management, and make corrections as needed.
Use the electronic case-management system to maintain accurate, up-to-date client files and comply with charting and data-collection requirements established by funding sources.
Use trauma-informed interventions and culturally responsive engagement techniques to provide holistic services.
Be available on call to participate in managing tenant emergencies.
Attend trainings as requested by program leadership and participate in Program Directors meetings to develop and evaluate services.
Assist with Jericho Project events and network with social-service organizations to enhance services for current residents and graduates.
Carry out assignments provided by the Managing Program Director.