Program Director - Family Scatter Site

Jericho Project•New York, NY

6d•$85,000 - $90,000•Onsite

About The Position

The Program Director is responsible for the overall development and daily operations of Jericho Project’s Family Scattered Site Supportive Housing Program in the Bronx. The role supervises program staff, oversees data quality and quality assurance, and ensures clients’ case management is ongoing and that charts and records are regularly reviewed and audited. The position requires extensive experience serving individuals with mental illness and substance abuse histories; supportive housing experience is preferred. The Program Director is expected to provide visionary leadership that inspires both staff and tenants. The Director also oversees the site operating budget, recruitment and training, applicant intake and eligibility coordination, tenant housing stability, family progress toward service-plan goals, crisis response, community partnerships, and compliance with documentation and funding requirements. The role includes on-call availability for tenant emergencies, local and/or national travel, and potentially longer weekday or weekend commitments.

Requirements

Master’s degree in a childhood-related field, such as psychology, child development, social work, or a human services-related field.
At least two years of experience working with individuals with a severe mental health diagnosis.
At least two years of experience working with children with developmental needs.
Understanding of working with the homeless population.
Ability to manage multiple projects and delegate tasks as needed.
Self-starter with the skills and energy to work within the community.
Superior written and verbal communication skills.
Computer literacy.
Ability to lift up to 50 lbs.
Ability to travel to various sites and speak, hear, see, write, and use a computer and related software.

Nice To Haves

Experience in a supportive housing setting.
Supervisory and/or management experience.
Familiarity with the Harm Reduction Model, Housing First Approach, and Motivational Interviewing.
Bilingual Spanish/English.

Responsibilities

Manage quality assurance for the Family Scattered Site Supportive Housing Program and oversee staff regarding data quality.
Review and audit records in the electronic case management system for documentation, data standards, and eligibility compliance.
Set, spend, and monitor the site operating budget in accordance with contractual guidelines.
Ensure staff enter data accurately and client charts include required supporting documentation.
Oversee recruitment, selection, training, and orientation of new employees.
Conduct intake interviews and pre-screening for program applicants.
Liaise with HRA to ensure new applications meet eligibility requirements.
Participate in programming and supervision, case conferences, staff and management meetings, and trainings.
Assist with rent collection and support housing stability by helping tenants with budgeting and money management.
Provide written reports to Senior Management as required.
Monitor families’ progress and regress in relation to goals identified in service plans.
Develop community resources and program linkages.
Provide crisis intervention as needed.
Assess serious incidents, review incident management, and make corrections as needed.
Develop linkages with community organizations to support the program.
Maintain accurate and up-to-date client files using the electronic case management system.
Comply with charting requirements and data collection mandates from funding sources.
Use trauma-informed interventions and culturally responsive engagement techniques to provide holistic services.
Be available on call to help manage tenant emergencies.
Attend trainings as requested by program leadership.
Participate in Program Directors meetings to develop and evaluate program services.
Assist with Jericho Project events and perform other duties, including networking with social service organizations to enhance services for current residents and graduates.
Carry out assignments provided by the Managing Program Director.