Program Director, Full-time, Dearborn, MI

Center for Wound Healing & Hyperbaric Me•Dearborn, MI

About The Position

The Program Director is responsible for implementing, managing, growing, and overseeing the day-to-day success of the Wound Healing & Hyperbaric Program at a designated center. The role includes responsibility for operations, personnel, budgets, reimbursement, marketing, and program management. The Director ensures compliance with company standards, hospital protocols, and regulatory requirements while supporting quality, safety, financial performance, and patient care. The position may require light ground and/or air travel.

Requirements

At least 5 years of management experience with direct reports.
At least 3 years of healthcare experience; hospital outpatient wound care and program operations experience preferred.
At least 3 years of sales and marketing experience.
Current Basic Life Support (BLS) certification from an approved agency.
Basic knowledge of healthcare reimbursement and revenue cycle.
Basic financial and profit-and-loss knowledge.
Proficiency in Microsoft Office or related systems.
Strong verbal and written communication skills.
Ability to treat others with compassion and patience.
Ability to work in a fast-paced, team-oriented environment.
Excellent interpersonal skills.
Maintain all required licenses and certifications throughout employment.
Comply with HIPAA policies and procedures.
Meet employment health-clearance requirements, which may include vaccination or immunity documentation and tuberculosis testing.

Nice To Haves

Bachelor's degree in Business or Health Services.
Certified Hyperbaric Technician (CHT) or CHT-Admin certification.
Completion of a Hyperbaric Safety Director Course.

Responsibilities

Lead the Wound Healing & Hyperbaric Program and ensure compliance with CFWH standards, hospital protocols, and regulatory bodies, including the Joint Commission and UHMS.
Oversee day-to-day operations, equipment, space, and supplies.
Prepare and submit reports for hospital and CFWH staff, recommend improvements, prepare audit reports, and implement action plans.
Ensure regulatory and compliance standards are met, including in-service training and staff competency.
Manage staff performance evaluations, development, disciplinary actions, and regular staff meetings.
Ensure patient records are accurate and complete and comply with quality, safety, and certification standards.
Audit patient bills, review charges, and support payer reimbursement efforts.
Monitor program budgets and financial targets.
Collaborate with hospital billing and revenue cycle teams to support timely, accurate charge entry and documentation.
Facilitate recruitment of wound care and hyperbaric physicians.
Conduct outreach to referral sources, arrange presentations, and track marketing efforts to grow patient volume and the program.
Conduct regular program and hospital visits to support efficiency, communication, and program success.
Support hospital reimbursement efforts and hold staff and physicians accountable for accurate, daily-signed patient charts.
Ensure staff maintains certifications required by governing bodies.
Track marketing efforts and census results against company goals for each center.
Adhere to company, hospital, and accrediting-body clinical, safety, and compliance standards.
Participate in cross-training initiatives and provide backup support to maintain clinic operations.
Safeguard patient information and comply with HIPAA policies and confidentiality standards.
Perform other duties as assigned.