Program Director

Lutheran Metropolitan Ministry•Cleveland, OH

13d

About The Position

A mission-driven organization, LMM has a 56-year history of service to the community and is a recognized leader in implementing best practice for safety net services and providing innovative solutions that assist people on their journey to stability, self-sufficiency, and well-being. Serving Northeast Ohio, we help people obtain job skills and employment, locate safe and stable housing, access supportive services, and overcome barriers to secure second chances in the community. The Program Director oversees the daily operations of a comprehensive vocational training and career services program, with a strong emphasis on workforce development, participant support, and collaborative partnerships. This role is responsible for managing all aspects of program delivery—including academic instruction, soft skill training, job placement, and wraparound services—with a focus on high-quality outcomes for individuals who typically have high barriers to employment.

Requirements

Bachelor’s degree in social work, education, workforce development or related field
Minimum of 3-5 years of experience managing workforce development or vocational programs.
A working knowledge and understanding of the dynamics of poverty and barriers faced by persons experiencing unemployed/underemployed; homelessness; current or previous involvement in the criminal justice system; and with mental health or addiction histories.
Valid Ohio Driver’s License and proof of insurance required.

Nice To Haves

Master’s degree preferred.

Responsibilities

Manage daily operations of vocational training programs (e.g., culinary arts, janitorial, building maintenance), ensuring high-quality programming aligned with organizational goals
Oversee referral processes for the training programs, ensuring timely and appropriate placement
Lead the academic component of training, including curriculum delivery, classroom instruction coordination, and training schedules; deliver foundational instruction, as needed
Monitor student attendance, academic performance, and program completion rates, implementing intervention strategies for at-risk participants
Track participant progress and ensure timely completion of certifications, credentials, and career milestones
Maintain accurate and up-to-date academic records in GradeLink or other databases
Track and report student outcomes, including certifications, employment placements, and program retention, to ensure compliance with grants and in support of quality improvement
Use data to inform decisions about instruction, staffing, interventions, and overall program performance
Administer Emergency Client Assistance Funds and maintain accurate records of fund usage
Recruit, hire, train, and supervise vocational program staff, including adjunct instructors, career success specialist/case manager, and support personnel
Implement targeted instructional strategies to support students with barriers such as low literacy, numeracy, and digital skills, enhancing their employability and long-term success.
Conduct regular classroom observations and provide instructional coaching to ensure high-quality, trauma-informed, and inclusive education