Program Director

Apartment Life

1d•Remote

About The Position

The Program Director (PD) will be responsible for creating and leading an excellent Apartment Life experience for coordinators and clients with Apartment Life (AL) in the Central and in the East. This leader will hire and lead coordinators, champion program excellence, and ensure that our clients keenly understand and experience the value of Apartment Life programs. This role will work with our conventional program as well as some of our target audience programs (student, senior, concierge, etc).

Requirements

Communication skills (verbal/written)
Relationship management and customer service
Time-management
Professionalism
Technology/computer adaptability
Administrative excellence

Nice To Haves

Bachelor’s Degree
2 to 5+ years of experience in ministry, leadership development or client account management experience

Responsibilities

Hire and lead coordinators.
Champion program excellence.
Ensure clients understand and experience the value of Apartment Life programs.
Conduct interviews to ensure coordinators have the calling and character needed to serve with Apartment Life.
Partner with Talent Acquisition Specialists to ensure qualified coordinators are matched with a community where they have the competency to provide excellent service and meet client expectations.
Gather administrative details and partner with the National Office through proactive communication and deadline management to ensure the new program is setup correctly and on time.
Kick off the relationship and set expectations with the coordinator and community manager.
Partner with the Divisional Trainer to ensure the coordinator receives quality and timely training or their specific product and community.
Play a key role in the first 90-day activities (planning calendars, attending the first event, writing recaps/reports, etc.) to ensure the coordinator is applying the training appropriately.
Work closely with coordinators to coach and resource toward a missional living focus in their community & ensuring that communication points toward the mission of Apartment Life.
Ensure coordinators complete the services selected by the community with a high level of excellence, including monitoring and approving various administrative requirements such as business, impact, and expense reports.
Meet monthly, at a minimum, to provide encouragement, coaching, resources, support and training to the coordinators to maximize their ministry & business potential.
Meet monthly, at a minimum, with each community manager to discuss program results and receive feedback.
Proactively develop service recovery strategies and work with the coordinator to implement when clients are dissatisfied.
Strategically review individual program results, and coach coordinator towards impact and goals.
When needed, create and communicate action plans for under-performance following Apartment Life’s development processes.
Consistently vision casting the need for more workers for the harvest so that coordinators can support their own transitions.
Have early conversations about a coordinator’s upcoming agreement expiration to determine renewal or backfill needs.
Meet annually with community managers to review program performance and discuss the upcoming budget season.
Support coordinators as clients cancel and we explore transfer opportunities for them.
Embrace and model Apartment Life's core values; reinforce core values with coordinators.
Foster an environment in which core values can be "lived out."
View individual goals as part of the team's goals and strategy for recruiting, growth, people impact, client relationships, and operations.
Use organic touch points with existing coordinators and clients to recruiting new coordinators and doors for new mission fields.
Ensure administration is consistent and effective; provide timely communication and meet deadlines to promote overall success.