Program Director - Jungle/Exotics

Yellow Dog Fly Fishing • Bozeman, MT

11d • $70,000 - $80,000 • Onsite

About The Position

The Jungle/Exotics Program Director is responsible for sales, client relationships, destination partner management, and the successful operation and growth of Yellow Dog Flyfishing’s South America travel programs. The role serves as the primary relationship manager for clients, lodges, outfitters, and destination partners throughout the travel experience, from initial inquiry through post-trip follow-up.

The Program Director guides clients in selecting and booking appropriate destinations, maintains partner relationships, oversees trip accuracy and service quality, and identifies opportunities to strengthen assigned programs. The role works closely with Program Administrators and other departments to provide a coordinated client experience. Success requires exceptional customer service and communication, strong organization and attention to detail, sound judgment, flexibility, and a collaborative, team-first approach.

This is an in-office position in Bozeman, Montana, with a standard Monday–Friday schedule from 9:00 a.m. to 5:00 p.m. Occasional evening, weekend, and after-hours availability is required. Domestic and international travel is required as assigned. The position offers an annual base salary of $70,000–$80,000, depending on experience and qualifications, and eligibility for quarterly bonuses based on program sales and overall program and company performance.

Requirements

• Demonstrated background in and working knowledge of fly fishing, including the ability to discuss fishing methods, equipment, and region-relevant trip preparation.
• Experience in travel, hospitality, outdoor recreation, sales, or a related customer-focused industry.
• Experience managing client relationships, responding to inquiries, and providing attentive, personalized customer service.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to understand client needs, recommend appropriate travel options, and guide clients through the booking process.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage multiple priorities, meet deadlines, and consistently follow through in a fast-paced environment.
• Sound judgment and ability to solve problems, adapt to changing circumstances, and recognize when escalation is needed.
• Ability to build strong internal and external relationships.
• Proficiency with Microsoft Office and ability to learn company technology platforms and software applications.
• Ability to develop and maintain detailed knowledge of assigned destinations, partner offerings, and travel requirements.
• Ability to work independently and contribute effectively within a team.
• Ability to work at a computer for extended periods, travel by air and ground transportation, and occasionally lift and carry materials weighing up to 25 pounds.
• Ability to provide occasional evening, weekend, and after-hours availability and undertake required domestic and international travel.

Nice To Haves

• Jungle/exotics-specific experience; preference is given to candidates with this experience.
• Familiarity with fishing destinations, lodges, and travel logistics relevant to assigned programs.

Responsibilities

• Own assigned destination programs, overseeing program quality, client satisfaction, partner relationships, and sales growth.
• Build and maintain relationships with lodges, outfitters, guides, and destination partners.
• Evaluate program performance and recommend improvements to destinations, pricing, service, and operational processes.
• Research, evaluate, and periodically visit current and prospective destination partners; monitor industry trends and competitors.
• Support the Travel team with sales inquiries, destination recommendations, and program coverage as assigned.
• Manage sales inquiries from initial contact through confirmed booking, proactively following up to convert inquiries into reservations.
• Recommend destinations and lodges based on clients’ fishing interests, travel goals, budgets, and expectations.
• Respond promptly and professionally to clients and maintain relationships throughout booking and travel.
• Coordinate availability, reservations, special requests, and travel arrangements with destination partners.
• Conduct pre-trip planning calls and post-trip follow-up calls; resolve client concerns and escalate issues when appropriate.
• Communicate payment requirements and deadlines, monitor balances, and coordinate payment follow-up with Accounting.
• Accurately document and coordinate assigned trips throughout the booking lifecycle.
• Create initial trip invoices and build and maintain trip experiences, invoices, and itineraries in company travel management systems.
• Coordinate post-booking documentation, client information, travel logistics, and follow-up with Program Administrators; retain responsibility for client relationships, partner communications, and final itinerary approval.
• Oversee pre-trip planning materials and review, proof, and approve itineraries for accuracy and completeness.
• Maintain accurate client, lead, reservation, and booking information in company CRM and travel management systems.
• Assist clients with Brindlechute and other company travel platforms.
• Maintain accurate trip-specific financial information, destination pre-trip guides, and supporting travel documentation.
• Coordinate reservation updates, itinerary revisions, and booking changes with clients, partners, Program Administrators, and Accounting.
• Work with Marketing to maintain accurate destination webpages, rates, photography, and travel content; provide updates, fishing reports, specials, and promotional content.
• Collaborate with Retail on destination-specific gear and fly recommendations and connect clients with Retail team members.
• Represent Yellow Dog at trade shows, consumer events, partner meetings, hosted travel, and industry events as assigned.
• Collaborate with Program Directors, Program Administrators, Marketing, Accounting, Operations, Air Services, and Retail; communicate relevant client needs, trip changes, partner updates, and issues.
• Represent Yellow Dog professionally and contribute to shared office duties, a positive team environment, and coverage of shared priorities.
• Perform other duties as assigned in support of departmental and organizational objectives.

Benefits

• Company-sponsored health insurance
• Voluntary dental and vision insurance
• Flexible spending account (FSA)
• Paid vacation
• Retirement plan match after 2 years
• Quarterly bonuses based on program sales and overall program and company performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed