Program Director

DIAMOND HOUSE DETOX•Sacramento, CA

3d•Onsite

About The Position

Diamond House Detox is seeking a dynamic and experienced Program Director to lead operations across our continuum of care. This key leadership role is responsible for driving program performance, strengthening operational effectiveness, and supporting high-quality, client-centered care. The ideal candidate is a strong operator and people leader who thrives in a fast-paced environment, brings a deep understanding of substance use treatment, and is passionate about building high-performing teams that support recovery. The Program Director provides strategic and operational leadership across all programs, with direct oversight of Program Manager(s) and indirect oversight of Counselors and Behavioral Health Technicians. This role ensures alignment with organizational goals, regulatory requirements, and performance expectations while maintaining efficient and consistent operations. The Program Director partners closely with the Clinical Director(s) to align operations with clinical services, ensuring integrated, compliant, and effective care across all levels of service.

Requirements

Bachelor’s degree in a related field required
Current SUD certification in the state of California required (e.g., CADC, SUDCC, CATC, or higher, or equivalent)
Minimum of five (5) years of experience in substance use treatment
At least two (2) years in a manager- or director-level role
Strong operational and leadership experience in a multi-level-of-care setting preferred
Working knowledge of DHCS, Joint Commission, and ASAM standards
Strong analytical, organizational, and problem-solving skills with a demonstrated ability to drive performance outcomes
Excellent communication and interpersonal skills, with the ability to lead and influence cross-functional teams
Experience with electronic health records (EHR) and program performance tracking
Ability to work effectively in a fast-paced, multidisciplinary environment
Successful completion of background check, drug test, physical, and TB screening
Valid driver’s license and ability to meet company insurance requirements

Nice To Haves

Master’s degree preferred
Strong operational and leadership experience in a multi-level-of-care setting

Responsibilities

Provide direct supervision, leadership, and accountability for Program Manager(s)
Oversee daily operations across all programs and levels of care to ensure efficiency, consistency, and quality
Monitor census, staffing levels, scheduling, and resource allocation to optimize operations
Standardize processes and ensure consistency across locations and programs
Track and analyze key performance indicators (e.g., census, retention, length of stay, throughput, client satisfaction)
Identify operational gaps and implement process improvements to enhance program effectiveness
Lead resolution of escalated operational, staffing, or client-related issues
Ensure appropriate and sustainable staffing models are in place to support program needs
Ensure consistent compliance with client safety checks, including adherence to observation protocols, documentation standards, and regulatory requirements
Oversee and coordinate effective client flow across levels of care, ensuring timely, appropriate, and well-communicated transfers that support continuity of care and optimal treatment outcomes
Partner closely with Clinical Director(s) to align operational workflows with clinical programming
Support implementation and sustainability of clinical services within operational frameworks
Facilitate coordination between operations, clinical, medical, and support services to ensure continuity of care
Partner with Nursing Leadership to promote patient safety, support safe medication practices, and ensure alignment between medical and operational processes
Ensure operational compliance with all applicable regulatory and accrediting bodies, including DHCS, Joint Commission, and CARF ASAM standards
Maintain ongoing audit readiness and support corrective action planning and execution
Collaborate with Compliance and HR to ensure adherence to training, credentialing, and documentation requirements
Lead, coach, and develop Program Manager(s), while also providing guidance, mentorship, and performance development support to AOD Counselors and Behavioral Health Technicians to strengthen leadership capabilities and overall program performance
Partner with HR on recruitment, hiring, onboarding, and retention strategies
Oversee performance management processes, including evaluations, coaching, and corrective action as needed
Foster a culture of accountability, collaboration, and effective communication