Program Director

HEALTH CONNECT AMERICA, INC • Asheville, NC

1d

About The Position

Health Connect America and our family of brands are leading providers of mental and behavioral health services for children, families, and adults across a multi-state footprint. As a COA-accredited organization, we are held to nationally recognized standards of quality, accountability, and best practice in every aspect of care we deliver. We are relentlessly committed to keeping families together and transforming lives through evidence-informed care, delivered by clinically trained staff who meet clients where they are — in their homes, in their communities, and in our offices. Our work is guided by five core values: client-centered care, empowerment of our people, evidence-informed excellence, a purpose-driven culture, and bold, adaptive leadership. When you join Health Connect America, you join an organization that invests in you. You'll Grow With Us through meaningful development opportunities, Be Well With Us through programs that support your whole self, and know that You Belong With Us in a culture built on purpose, compassion, and impact.

Requirements

• Bachelor’s Degree in a human services field (e.g., Social Work, Psychology, Sociology, Counseling, Criminal Justice).
• Minimum of 5 years' experience in a community-based setting with children and families, including at least 2 years in a supervisory role.
• Ohio: Master’s degree in Social Work, Counseling, or related field.
• Ohio: Must be a fully licensed therapist in the state of Ohio with LISW, LPCC, or LMFT.
• Virginia: Master’s degree in Social Work or Counseling.
• Virginia: Active professional license in the state of Virginia as a Licensed Professional Counselor (LPC) or Licensed Clinical Social Worker (LCSW).

Responsibilities

• Overseeing the development and operations of programs within a specified geographical area.
• Managing personnel, finances, and program execution while ensuring compliance with licensure, payer, and accreditation standards.
• Acting as a liaison with referring agencies and overseeing daily operations.
• Communicating with customers, employees, and other individuals to answer questions, disseminate or explain information, and address complaints.
• Establishing and maintaining positive working relations with potential and established referral sources ensuring delivery of services, and continued development of the region.
• Assigning caseloads and identifying hiring needs.
• Recruiting and hiring staff according to company’s best practices procedures.
• Assisting Office Manager with new hire Onboarding and ensuring all required documents are maintained and organized in electronic personnel files. (Complete new hire Onboarding in absence of OM.)
• Providing orientation and training for staff.
• Personnel Leadership to include monitoring and evaluating staff performance, and making interventions with staff as necessary to improve performance.
• With the assistance of the Office Manager, ensuring all personnel files are maintained in compliance with licensure, payer, and accreditation regulations and standards, and are well organized.
• Processing and approving the region’s payroll.
• Providing individual clinical and/or operational/administrative supervision to direct care staff, and documenting supervision sessions.
• Providing clinical and risk management oversight in day-to-day operations to include client crises.
• Conducting staff meetings.
• Developing initial drafts of annual budget; reviewing monthly financial statements; and maintaining region’s budget.
• Developing annual strategic plan for region.
• Developing regional territory in conjunction with regional budget and strategic plan.
• Ensuring compliance with all state regulatory bodies and COA.
• Reviewing and ensuring clinical documentation is complete and submitted in established timelines.
• Managing all client authorization requirements including timeliness of pre-certifications, concurrent reviews and discharges.

Benefits

• Flexibility in scheduling
• Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually.
• Paid time off
• Paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Other voluntary insurance products
• Access to a Health Navigator
• Health Savings Account with company contribution
• Dependent Daycare Flexible Spending Account
• 401(k) Retirement Plan
• Benefits Hub
• Tickets at Work

What This Job Offers

• Job Type: Full-time
• Career Level: Manager